ED Patient Flow Navigator

Epsom Sthelier; Greater London; Remote; GBP 33,000 - 36,000; Full time

Job summary

Epsom and St Helier Hospitals is seeking an experienced Administrative Support post in the Emergency Department. You will be the hub for patient pathways, handling admissions, discharges, and clerical tasks to keep care moving smoothly.

Working full time (37.5 hours) with a 24-hour shift cover pattern, you will be a visible, patient‑focused team member, coordinating multiple administrative duties while upholding NHS standards and respectful service.

Qualifications

• Good general education with GCSE or equivalent in English at grade C or above.
• NVQ level 2 in Business Administration or Customer Care or equivalent experience.
• Experience of using a full range of IT/patient administration systems.
• Experience of patient administration work in a healthcare setting.
• Experience of face-to-face customer contact.
• Experience of NHS or public sector.

Responsibilities

• Oversee patient flow through the department, liaising with clinicians and nursing staff to ensure timely patient journey.
• Coordinate bed management with Clinical Site Management Team and ED/SDEC staff.
• Monitor journey times and alert when nearing 4-hour targets.
• Ensure patient management system coding is completed before transfer or discharge.
• Facilitate two-hour huddles with NIC & CIC.
• Chase clinicians for patient plans and liaise with specialist teams.
• Coordinate scans and liaise with ED and radiology to avoid delays.
• Arrange inpatient beds and coordinate with site team for admissions.

Skills

Interpersonal skills

Customer care

Communication

IT literacy

Education

GCSE English (C or above)

NVQ Level 2 in Business Administration or Customer Care

Tools

NHS IT systems

Job description

Epsom and St Helier Hospitals is seeking an experienced Administrative Support post in the Emergency Department. You will be the hub for patient pathways, handling admissions, discharges, and clerical tasks to keep care moving smoothly.

Working full time (37.5 hours) with a 24-hour shift cover pattern, you will be a visible, patient‑focused team member, coordinating multiple administrative duties while upholding NHS standards and respectful service.