ED Patient Flow Navigator

Epsom and St Helier University Hospitals; Carshalton; On-site; GBP 33,000 - 36,000; Full time

Job summary

Epsom and St Helier University Hospitals seeks an administrative professional to support the Emergency Department. The post involves coordinating patient flow, liaising with clinical teams and managing data across patient journeys from admission to discharge.

The role requires good GCSE English and experience with NHS patient administration systems, with a focus on accuracy, discretion and excellent customer service in a busy hospital setting.

Qualifications

• Good general education with GCSE or equivalent in English.
• NVQ level 2 in Business Administration or equivalent experience.
• Experience using IT/patient administration systems in a healthcare setting.

Responsibilities

• Oversee patient flow through the department in liaison with clinicians and nursing staff.
• Maintain accurate records and ensure timely admission, transfer and discharge processes.
• Coordinate patient transport and bed management across the hospital.
• Support ward handovers and ensure documentation is complete and up to date.
• Liaise with clinical teams to facilitate efficient patient pathways.
• Provide general reception duties and handle queries from patients and relatives.

Skills

Administrative skills

Customer service

IT literacy

Education

GCSE English

NVQ Level 2 in Business Administration or equivalent

Tools

NHS patient administration systems

Job description

Epsom and St Helier University Hospitals seeks an administrative professional to support the Emergency Department. The post involves coordinating patient flow, liaising with clinical teams and managing data across patient journeys from admission to discharge.

The role requires good GCSE English and experience with NHS patient administration systems, with a focus on accuracy, discretion and excellent customer service in a busy hospital setting.