ED Admin & Patient Access Officer

Southend University Hospital NHS Trust; Basildon; On-site; GBP 22,000 - 26,000; Full time

Job summary

Southend University Hospital NHS Trust is seeking a Clerical Officer for the Emergency Department. You will act as the first point of contact, handling patient arrivals, data entry and coordinating patient pathways within a busy ED.

The role requires strong communication, IT literacy and a proactive approach to supporting staff and patients. A full shift pattern including weekends and bank holidays is expected.

Qualifications

• Experience in an administration role and being computer literate with proven experience of applying IT systems.
• Effective customer service skills.
• Ability to work as part of a team while also using own initiative.
• Understanding of data protection is essential.
• Able to work across full shift patterns including long days, earlies, twilights, lates, nights, weekends and bank holidays.

Responsibilities

• Book in all patients on arrival to ensure prompt handovers and accurate patient records.
• Keep reception and waiting areas tidy and escalate issues to domestic services, NIC or matron as appropriate.
• Attend and participate in Department/Directorate meetings and scan patient notes for timely transfers and discharges.
• Ensure patient notes are available, forms stocked, ambulance handovers recorded and updated on the inbound screen.
• Support the Senior Patient Flow Coordinator in validating ambulance delays and fines; greet and direct visitors.

Skills

Communication

Interpersonal skills

Organisational skills

IT systems

Customer service

Teamwork

Data protection

Job description

Southend University Hospital NHS Trust is seeking a Clerical Officer for the Emergency Department. You will act as the first point of contact, handling patient arrivals, data entry and coordinating patient pathways within a busy ED.

The role requires strong communication, IT literacy and a proactive approach to supporting staff and patients. A full shift pattern including weekends and bank holidays is expected.