Economic Crime SME Manager

Description This; Northampton; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A prominent financial services provider is looking for an experienced Economic Crime SME Manager in Northampton. This role involves shaping transformation plans and ensuring operational readiness while collaborating across teams. Candidates must have at least 10 years of experience in fraud management and be confident in influencing senior leadership. The position offers flexible hybrid working based across several locations, allowing for a dynamic work environment and unique employee benefits.

Benefits

Private medical insurance

Competitive pension plan

Annual performance-related bonus

Training and development opportunities

Salary sacrifice scheme benefits

Life assurance

Wellness access options

Up to 2 days paid volunteering

Qualifications

• Minimum of 10 years’ experience in a fraud SME or investigative role.
• Strong network within the organization for collaboration.
• Experience in delivering transformation and technology initiatives.

Responsibilities

• Shape and deliver transformation plans in Fraud Operations.
• Collaborate across teams to implement change and manage risks.
• Participate in major transformation and technology initiatives.

Skills

Cross-functional collaboration

Fraud risk management

Influencing senior leadership

UAT testing

Job description

Northampton, United Kingdom
London, United Kingdom
Swindon, United Kingdom
Sheffield, United Kingdom
Dunfermline, United Kingdom
Bournemouth, United Kingdom

This is an exciting opportunity to join Fraud Operations, part of Protect, where we manage economic crime risks and support customers impacted by fraud. As a key Subject Matter Expert (SME), you’ll play a pivotal role in shaping and delivering strategic change, including major transformation and technology initiatives. You’ll provide expert guidance to internal and external stakeholders, ensuring Fraud Operations is fully prepared for change and that all processes, risks, and constraints are understood.

Your knowledge and influence will help align cross-functional teams such as Retail Business Transformation and the COO, making you a trusted voice in driving innovation and operational readiness.

We are happy to consider flexible working approaches to help you perform at your best.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Northampton, London, Swindon, Sheffield, Dunfermline or Bournemouth office. Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here .

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

Uncompromisingly Customer, whatever our role

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Banking - but fairer, more rewarding, and for the good of society

What you’ll be doing

As an Economic Crime SME Manager in Fraud Operations, you’ll play a central role in shaping and delivering ambitious transformation plans. You’ll work closely with senior leadership and collaborate across teams such as WPP, Finance, Retail Business Transformation, and the COO to scope, assess, and implement change. This includes active participation in and delivery of major transformation and technology initiatives like PEGA, alongside driving continuous improvement, enhancing contact strategies, and resolving operational issues. Your expertise will be critical in validating information and ensuring every change is accurate, effective, and operationally ready, making you a trusted authority throughout the process.

About you

As a minimum, you will be or have:

• Able to represent Fraud Operations as a trusted SME, supporting ambitious transformation plans by working with cross-functional teams to deliver change, ensure risks are managed, and guarantee operational readiness
• Deep understanding of current and emerging risks and threats, including authorised and unauthorised fraud, mule activity, and application fraud, with at least 10 years’ experience in an SME or investigative capacity
• A strong network of relationships across Nationwide, with proven success in influencing and collaborating with teams such as Workforce Management and Planning, Finance, Transformation, Retail Operations, Risk, and the COO
• Experience in conducting impact assessments, UAT testing, and benefits tracking to support successful delivery of initiatives
• Confident in influencing and presenting to senior leadership, with the ability to persuade and guide decision-making
• Active participation in and delivery of major transformation and technology changes, ensuring accuracy, readiness, and operational success

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Job Info

• Job Identification 1514
• Apply Before 01/28/2026, 11:55 PM
• Locations 1st Floor Kings Park Rd, Northampton, Northamptonshire, NN3 6NW, GB Richmond Hill, Bournemouth, Dorset, BH2 6EP, GB Masterton House, Dunfermline, Fife Region, KY11 8NX, GB 38 Carver Street, Sheffield, West Yorkshire, S1 4FS, GB 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB Nationwide House, Swindon, Wiltshire, SN38 1NW, GB