Economic Crime Investigator – On-Site (Glasgow)

Teleperformance; Beith; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

28 days holiday

Pension scheme

Career development opportunities

Refer & Earn Scheme

Mental Health support

Job summary

Teleperformance in Glasgow is hiring a Customer Expert to handle inbound calls for a major banking client. This is a full‑time permanent role (40 hours per week) with shifts from 8.00 am to 8.00 pm, and this is not a work‑from‑home position.

You will perform investigations and provide clear, risk‑based decisions related to Economic Crime. A minimum of six months of contact centre/telephony experience is required, along with strong communication, accuracy and IT system skills.

Qualifications

• Excellent communication skills – able to communicate with a diverse range of people.
• A high level of accuracy with attention to detail.
• Experience working in a fast-paced, resilient customer facing environment.
• Strong analytical, investigation and numerical skills.
• The ability to work independently as well as part of a team.
• Be able to demonstrate the ability to manage your time effectively and prioritise tasks.
• To be competent in using different IT systems.
• Excellent decision-making skills and the ability to work in a reactive environment.

Responsibilities

• To undertake thorough investigations across Nationwide Group to protect the Society against all types of Economic Crime.
• Responsible for executing thorough investigations on Nationwide’s customer base and third party administrators to identify any suspected risks they pose to the Society.
• To support customers and all internal departments through both inbound and outbound telephony regarding prevention, detection and investigation of Economic Crime.
• To investigate Economic Crime cases over the phone and provide coherent, risk-orientated documentation to support the investigation and make the correct decision.
• Make independent risk-based decisions.
• To be able to appropriately articulate updates and outcomes of investigations to internal/external stakeholders and/or customers using both verbal and written communication skills.
• To work in agreed timescales within my Financial Approval Mandate.
• Adhere to set processes and procedures to ensure the customers and Society are protected from Economic Crime and that the department is compliant with it’s legal and regulatory obligations.
• Build relationships with stakeholders across the Society including other Protect Operational teams.
• To take accountability and responsibility for different Economic Crime investigations, assess risks and managing/reporting Economic Crime types where appropriate.
• To support with training, coaching and guiding colleagues within Protect by providing specialist knowledge and experience.
• Contribute to the management of team’s mailboxes.
• To elevate cases appropriately as per defined procedures.

Skills

Communication skills

Attention to detail

Fast-paced environment

Analytical skills

Independent worker

Time management

IT systems

Decision making

Job description

Teleperformance in Glasgow is hiring a Customer Expert to handle inbound calls for a major banking client. This is a full‑time permanent role (40 hours per week) with shifts from 8.00 am to 8.00 pm, and this is not a work‑from‑home position.

You will perform investigations and provide clear, risk‑based decisions related to Economic Crime. A minimum of six months of contact centre/telephony experience is required, along with strong communication, accuracy and IT system skills.