Economic Crime Investigator – Inbound Banking (Glasgow)

Teleperformance; Renfrew; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

28 days’ holiday

Pension scheme

Mental Health support

Career development

Job summary

Teleperformance is recruiting for a Customer Expert to handle inbound calls for Nationwide, supporting economic crime prevention. You will investigate cases, document outcomes and communicate with customers and internal teams.

The role requires at least 6 months in a contact centre/telephony environment, a full-time permanency, and a 40-hour week based in Glasgow. Start date is 26 October 2026.

Qualifications

• Excellent communication skills, able to handle a diverse range of people.
• High accuracy and strong attention to detail.
• Experience in fast-paced, customer-facing environments.
• Strong analytical, investigation and numerical abilities.
• Able to work independently and as part of a team.
• Good time management and prioritisation.
• Competent with differing IT systems.
• Sound decision-making in reactive settings.

Responsibilities

• Handle inbound calls for Nationwide customer base and third-party administrators.
• Conduct thorough investigations as part of Economic Crime prevention and detection.
• Provide clear, risk-based documentation to support investigations.
• Communicate updates to stakeholders both verbally and in writing.
• Work within Financial Approval Mandates and defined timescales.
• Adhere to processes to protect customers and the Society from Economic Crime.
• Collaborate with Protect teams and share specialist knowledge.
• Assist with training and coaching of colleagues where appropriate.

Skills

Communication

Attention to detail

Fast-paced environment

Analytical skills

Independent worker

Time management

IT systems

Contact centre experience

Job description

Teleperformance is recruiting for a Customer Expert to handle inbound calls for Nationwide, supporting economic crime prevention. You will investigate cases, document outcomes and communicate with customers and internal teams.

The role requires at least 6 months in a contact centre/telephony environment, a full-time permanency, and a 40-hour week based in Glasgow. Start date is 26 October 2026.