Economic Crime Investigator - Inbound Banking Support

Teleperformance; Coatbridge; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Online recruitment

Refer & Earn

28 days holiday

Recognition awards

Career development

Mental Health support

Pension scheme

Employee discounts

Job summary

Teleperformance is hiring a Customer Expert in Glasgow to handle inbound calls for Nationwide bank. You will join a 40-hour-per-week, full-time team at the Glasgow Cuprum Building, working shifts 8:00–20:00. Start date 26 October 2026.

A background check is part of the process; time off within 8 weeks is not permitted. Role involves investigations into Economic Crime, supporting customers and internal teams via phone, and documenting decisions with risk-based judgement.

Qualifications

• Excellent communication skills – able to communicate with a diverse range of people
• A high level of accuracy with attention to detail
• Experience working in a fast-paced, resilient customer facing environment
• Strong analytical, investigation and numerical skills
• The ability to work independently as well as part of a team
• Be able to demonstrate the ability to manage your time effectively and prioritise tasks
• To be competent in using different IT systems
• Excellent decision-making skills and the ability to work in a reactive environment

Responsibilities

• To undertake thorough investigations across Nationwide Group to protect the Society against all types of Economic Crime, including external and customer related Economic Crime
• Responsible for executing thorough investigations on Nationwide’s customer base and third party administrators to identify any suspected risks they pose to the Society
• To support customers and all internal departments through both inbound and outbound telephony regarding prevention, detection and investigation of Economic Crime.
• To investigate Economic Crime cases over the phone and provide coherent, risk-orientated documentation to support the investigation and make the correct decision
• Make independent risk-based decisions.
• To be able to appropriately articulate updates and outcomes of investigations to internal/external stakeholders and/or customers using both verbal and written communication skills
• To work in agreed timescales within my Financial Approval Mandate
• Adhere to set processes and procedures to ensure the customers and Society are protected from Economic Crime and that the department is compliant with it’s legal and regulatory obligations
• Build relationships with stakeholders across the Society including other Protect Operational teams
• To take accountability and responsibility for different Economic Crime investigations, assess risks and managing/reporting Economic Crime types where appropriate
• To support with training, coaching and guiding colleagues within Protect by providing specialist knowledge and experience
• Contribute to the management of team’s mailboxes
• To elevate cases appropriately as per defined procedures

Skills

Excellent communication

Attention to detail

Fast-paced environment

Analytical skills

Independent worker

Time management

IT systems proficiency

Decision making

Tools

IT systems

Job description

Teleperformance is hiring a Customer Expert in Glasgow to handle inbound calls for Nationwide bank. You will join a 40-hour-per-week, full-time team at the Glasgow Cuprum Building, working shifts 8:00–20:00. Start date 26 October 2026.

A background check is part of the process; time off within 8 weeks is not permitted. Role involves investigations into Economic Crime, supporting customers and internal teams via phone, and documenting decisions with risk-based judgement.