Economic Crime Investigator - Customer Support (Glasgow)

Teleperformance; Johnstone; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

28 days holiday

Pension

Discounts

Career development

Mental health support

Refer & Earn

Online recruitment

Job summary

Teleperformance is recruiting for a Customer Expert in Glasgow to handle inbound calls for Nationwide, focusing on Economic Crime prevention and investigation. You will support customers and internal teams with accurate, compliant handling of cases, and you must be able to work across shifts in a fast-paced environment.

The role requires a minimum of 6 months contact centre experience, a full-time permanent contract, and a start date of 26 October 2026.

Qualifications

• Excellent communication skills and ability to interact with diverse people.
• High level of accuracy with attention to detail.
• Experience in fast-paced customer-facing environments.
• Strong analytical, investigation and numerical skills.
• Ability to manage time and priorities effectively.
• Competence in using different IT systems.
• Good decision-making in reactive settings.

Responsibilities

• Conduct thorough investigations across Nationwide Group over the phone.
• Support customers and internal teams via inbound/outbound calls for prevention and detection of Economic Crime.
• Document investigations with risk-based, coherent reporting.
• Make independent risk-based decisions and communicate outcomes clearly.
• Align with stakeholders and comply with approvals and processes.

Skills

Communication

Attention to detail

Fast-paced environment

Analytical skills

Time management

IT systems

Decision making

Teamwork

Tools

CRM software

Contact center software

Job description

Teleperformance is recruiting for a Customer Expert in Glasgow to handle inbound calls for Nationwide, focusing on Economic Crime prevention and investigation. You will support customers and internal teams with accurate, compliant handling of cases, and you must be able to work across shifts in a fast-paced environment.

The role requires a minimum of 6 months contact centre experience, a full-time permanent contract, and a start date of 26 October 2026.