Ecommerce Performance & CRO Lead

MorePeople; Crawley; On-site; GBP 40,000 - 60,000; Full time

Job summary

MorePeople is helping a well-known retail business in West Sussex to recruit an Ecommerce Manager who will own the day-to-day performance of the online store and drive real improvements in conversion, customer journey and sales.

You will rely on data to identify opportunities, improve navigation, product pages and checkout, fix issues, and develop and test CRO ideas, working with developers and external suppliers.

Qualifications

• Proven experience improving ecommerce performance.
• Strong data-driven decision making and reporting能力.
• Experience with CRO and A/B testing to drive conversions.
• Knowledge of customer journey optimization across channels.

Responsibilities

• Using data and reporting to understand website performance and identify opportunities for growth.
• Improving conversion rates and the overall customer journey.
• Looking at navigation, product pages, basket and checkout to find areas for improvement.
• Spotting and resolving website issues and bugs.
• Developing and implementing CRO and testing ideas.
• Monitoring key ecommerce KPIs and turning the numbers into actions.
• Working with developers and external suppliers on improvements to the site.
• Making sure the website follows ecommerce best practice.
• Supporting and developing a junior member of the team.

Skills

E-commerce website management

Analytics and reporting

CRO and A/B testing

Customer journey optimisation

GA4

Working with developers/agencies

Team development

Tools

GA4

Trade-it platform

Job description

MorePeople is helping a well-known retail business in West Sussex to recruit an Ecommerce Manager who will own the day-to-day performance of the online store and drive real improvements in conversion, customer journey and sales.

You will rely on data to identify opportunities, improve navigation, product pages and checkout, fix issues, and develop and test CRO ideas, working with developers and external suppliers.