Ecommerce Growth Lead — Data-Driven Revenue & CX

HYDRAQUIP HOSE & HYDRAULICS; Rochester; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

20 days holiday + bank holidays, with

Company pension and wellbeing support

Job summary

Hydraquip is the UK’s largest independent Hose & Hydraulics company, seeking a hands-on ecommerce leader to grow revenue and enhance customer experience. You will own the ecommerce platform, drive acquisition and retention tactics, and optimise product data, pricing and CX.

Reporting to the Senior Marketing and Digital Partner, you will build dashboards, analyse sales data, and collaborate with internal teams and suppliers to deliver scalable growth and improved profitability.

Qualifications

• Proven experience driving growth within a B2B ecommerce, sales or commercial environment.
• Demonstrable track record of delivering revenue growth and improving commercial performance.
• Strong commercial awareness and analytical skills.
• Experience developing customer acquisition and retention strategies.
• Experience managing product data, catalogues and ecommerce platforms.
• Proficient in using spreadsheets, CRM, ERP and ecommerce systems.
• Strong Google Analytics experience.
• Excellent communication, stakeholder management and organisational skills.
• Ability to manage multiple priorities and deliver measurable results.
• High attention to detail and commitment to data accuracy.

Responsibilities

• Taking ownership of the ecommerce platform and delivering sustainable revenue growth.
• Developing and implementing customer acquisition, retention and trade account growth initiatives.
• Improving website performance, conversion rates and overall customer experience.
• Managing product information, pricing, catalogue structure and data accuracy.
• Analysing sales, customer and website data to identify commercial opportunities and support decision-making.
• Building and maintaining reporting dashboards, KPIs and management information.
• Utilising CRM, ERP and ecommerce systems to improve efficiency and commercial performance.
• Leading customer service and sales support activities to drive customer satisfaction and loyalty.
• Identifying new revenue opportunities, product categories and service offerings.
• Working with internal stakeholders, suppliers and external partners to deliver business growth initiatives.

Skills

Growth mindset

Analytical skills

Commercial awareness

Customer acquisition

Retention strategies

Data analysis

Stakeholder management

Multi-priority management

Communication

Attention to detail

Tools

CRM

ERP

CRM/ERP systems

Google Analytics

Spa-readiness for Magento

Magento

Shopify

Job description

Hydraquip is the UK’s largest independent Hose & Hydraulics company, seeking a hands-on ecommerce leader to grow revenue and enhance customer experience. You will own the ecommerce platform, drive acquisition and retention tactics, and optimise product data, pricing and CX.

Reporting to the Senior Marketing and Digital Partner, you will build dashboards, analyse sales data, and collaborate with internal teams and suppliers to deliver scalable growth and improved profitability.