Commercial & Digital Growth Manager

Hydraquip Ltd; United Kingdom; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

20 days holiday + bank holidays

Company pension

Wellbeing support

Employee benefits platform

Job summary

Hydraquip Ltd, the UK’s largest independent Hose & Hydraulics company, is looking for an ecommerce leader to enhance sales and customer experience. This hands-on role involves driving growth through digital expertise and data analysis, requiring proven B2B commercial experience.

The position offers a competitive salary, 20 days holiday, pension, and various employee benefits including training and development opportunities. You'll play a critical role in improving website performance and managing customer relationships.

Qualifications

• Proven experience driving growth within a B2B ecommerce, sales or commercial environment.
• Strong commercial awareness and analytical skills.
• Experience developing customer acquisition and retention strategies.
• Excellent communication and stakeholder management skills.

Responsibilities

• Taking ownership of the ecommerce platform and delivering sustainable revenue growth.
• Developing and implementing customer acquisition, retention and trade account growth initiatives.
• Improving website performance and overall customer experience.
• Analysing sales, customer and website data to identify commercial opportunities.

Skills

B2B ecommerce growth

Commercial awareness

Analytical skills

Communication skills

Stakeholder management

Tools

Google Analytics

CRM systems

ERP systems

ecommerce platforms

Spreadsheets

Job description

Hydraquip is the UK’s largest independent Hose & Hydraulics company, built on the skill and commitment of our employees. Our continued growth means investment in training, career progression, and recognition for quality work.

Why join Hydraquip?

• Competitive salary
• 20 days holiday + bank holidays, increasing with service, with the option to purchase up to 5 additional days each year
• Company pension, wellbeing support & access to a wide-ranging employee benefits & rewards platform, including a paid volunteering day, Refer-a-Friend bonus and Cycle to Work scheme
• Full training and ongoing development provided

Reporting to the Senior Marketing and Digital Partner, you will lead and grow our ecommerce business, identifying opportunities to increase sales, improve customer experience and drive commercial success. This is a hands‑on role suited to someone who enjoys combining digital expertise, commercial thinking and data analysis to deliver results.

Key responsibilities include:

• Taking ownership of the ecommerce platform and delivering sustainable revenue growth.
• Developing and implementing customer acquisition, retention and trade account growth initiatives.
• Improving website performance, conversion rates and overall customer experience.
• Managing product information, pricing, catalogue structure and data accuracy.
• Analysing sales, customer and website data to identify commercial opportunities and support decision‑making.
• Building and maintaining reporting dashboards, KPIs and management information.
• Utilising CRM, ERP and ecommerce systems to improve efficiency and commercial performance.
• Leading customer service and sales support activities to drive customer satisfaction and loyalty.
• Identifying new revenue opportunities, product categories and service offerings.
• Working with internal stakeholders, suppliers and external partners to deliver business growth initiatives.

Essential Experience:

• Proven experience driving growth within a B2B ecommerce, sales or commercial environment.
• Demonstrable track record of delivering revenue growth and improving commercial performance.
• Strong commercial awareness and analytical skills.
• Experience developing customer acquisition and retention strategies.
• Experience managing product data, catalogues and ecommerce platforms.
• Proficient in using spreadsheets, CRM, ERP and ecommerce systems.
• Strong Google Analytics experience.
• Excellent communication, stakeholder management and organisational skills.
• Ability to manage multiple priorities and deliver measurable results.
• High attention to detail and commitment to data accuracy.

Desirable Experience

• Experience within engineering, hydraulics, fluid power, industrial distribution or technical product sectors.
• Experience with Magento, Shopify, WooCommerce or similar ecommerce platforms.
• Knowledge of SEO, conversion optimisation and ecommerce best practices.
• Experience managing external agencies and third‑party partners.
• Understanding of AI, automation and digital transformation technologies.