ECM Administrator: Care Operations & Data Reporting

Care Outlook Community; Greater London; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

20 days holiday + bank holidays

Ongoing professional development

Job summary

Care Outlook is seeking an Electronic Call Monitoring Officer in Lambeth to ensure compliant medication administration and ECM system integrity. You will record carers’ time, generate reports for management and payroll, and respond to system alerts.

Ideal candidates have ECM/CM2000 experience, strong data analysis, and IT skills. The role supports privacy standards and collaborates with multiple departments in a fast-paced home care environment.

Qualifications

• Proven ECM/CM2000 systems experience and responsibility.
• Strong data analysis and report generation capabilities.
• Solid IT skills with database familiarity.
• Understanding of domiciliary care operations and privacy standards.
• IT/data management qualifications preferred.

Responsibilities

• Oversee and manage the Electronic Call Monitoring system.
• Ensure accurate recording of carers' time at each client visit.
• Produce reports for management, payroll, and invoicing.
• Respond to alerts on the ECM system for missed calls or late visits.
• Liaise with carers to document reasons for late or missed visits.
• Support staff with ECM system usage.
• Participate in On Call out-of-hours service as required.
• Adhere to privacy policies and procedures.
• Contribute to continuous ECM system improvements.
• Collaborate with other departments to integrate ECM with operations.

Skills

ECM CM2000 experience

Data analysis

Report generation

IT skills

Time management

Communication

Education

IT/Data management qualifications

Tools

ECM/CM2000 system

Database management

Job description

Care Outlook is seeking an Electronic Call Monitoring Officer in Lambeth to ensure compliant medication administration and ECM system integrity. You will record carers’ time, generate reports for management and payroll, and respond to system alerts.

Ideal candidates have ECM/CM2000 experience, strong data analysis, and IT skills. The role supports privacy standards and collaborates with multiple departments in a fast-paced home care environment.