ECM Administrator

Care Outlook LTD; Greater London; Presencial; GBP 27 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Salary £26,500–£28,000

20 Days Holiday plus Bank Holidays

Professional Development

Expanding leading home care provider

Resumo da oferta

Care Outlook LTD in Lambeth seeks an Electronic Call Monitoring Officer/Administrator to ensure compliant medication administration and ECM system integrity. You will monitor carers' time, generate reports for payroll and invoicing, and support staff in using the ECM platform.

The role requires experience with ECM/CM2000, strong data analysis, and the ability to work in a fast-paced domiciliary care environment while upholding privacy standards.

Qualificações

• Direct experience with ECM/CM2000 systems and processes.
• Proficiency in data analysis and report generation.
• Strong IT skills and familiarity with database management.
• Understanding of domiciliary care sector and privacy standards.

Responsabilidades

• Oversee and manage the Electronic Call Monitoring system.
• Ensure accurate recording of carers' time spent at each client visit.
• Produce reports for management, payroll and invoicing.
• Respond to alerts on the system regarding missed calls or late visits.
• Liaise with carers to document reasons for late or missed visits.
• Support staff with ECM system usage.
• Participate in On-Call out-of-hours service as required.
• Adhere to privacy policies and procedures.
• Contribute to continuous improvement of ECM system and processes.
• Collaborate with other departments for seamless ECM integration.

Conhecimentos

ECM/CM2000 systems

Data analysis

IT skills

Report generation

Formação académica

IT/Data management qualifications

Ferramentas

ECM CM2000

Descrição da oferta de emprego

Care Outlook is seeking a highly organized and detail-oriented Electronic Call Monitoring officer to join service in Lambeth.

In this role, you will be responsible for ensuring that medication administration is in compliance with regulatory standards and company policies. The successful candidate will have experience with an electronic medication management system (ECM) and a strong understanding of medication administration policies and procedures.

As an Electronic Call Monitoring Officer/Administrator, you will be offered the following:

• Salary £26,500 - 28,000
• Ongoing support and Professional Development
• 20 Days Holiday plus Bank Holidays
• Opportunity to work in an expanding leading home care provider

Main Responsibilities:

• Oversee and manage the Electronic Call Monitoring system.
• Ensure accurate recording of carers' time spent at each client visit.
• Produce reports for management, payroll, and invoicing purposes.
• Respond to alerts on the system regarding missed calls or late visits.
• Liaise with carers to understand and document reasons for late or missed visits.
• Support staff members with the use of the ECM system.
• Participate in the On Call out-of-hours service as required.
• Adhere to company privacy policies and procedures.
• Contribute to the continuous improvement of the ECM system and processes.
• Collaborate with other departments to ensure seamless integration of the ECM system with other operational areas.

Person Specification:

• Strong organizational and time-management skills.
• Ability to work effectively under pressure and manage multiple priorities.
• Excellent communication skills, both verbal and written.
• High level of initiative and problem-solving skills.
• Ability to work both independently and as part of a team.
• Flexibility and adaptability in a fast-paced environment.

Essential Skills:

• Direct experience managing ECM/CM2000 systems and processes.
• Proficiency in data analysis and report generation.
• Strong IT skills and familiarity with database management.
• Understanding of the domiciliary care sector and its operational challenges.
• Commitment to upholding privacy and data protection standards.

Desirable Skills / Qualifications:

• Experience in a similar role within a healthcare or domiciliary care setting.
• Relevant qualifications in IT, data management, or related fields.
• Familiarity with healthcare regulations and compliance standards.
• Ability to train and support staff in the use of ECM systems.

If you have the skills and experience listed above and are interested in working for an organisation that can really make a difference to peoples lives, then this could be your next role