ECM Administrator

Care Outlook Community; Greater London; Vor Ort; GBP 27.000 - 28.000; Vollzeit

Benefits dieser Stelle

20 days holiday + bank holidays

Ongoing professional development

Zusammenfassung

Care Outlook is seeking an Electronic Call Monitoring Officer in Lambeth to ensure compliant medication administration and ECM system integrity. You will record carers’ time, generate reports for management and payroll, and respond to system alerts.

Ideal candidates have ECM/CM2000 experience, strong data analysis, and IT skills. The role supports privacy standards and collaborates with multiple departments in a fast-paced home care environment.

Qualifikationen

• Proven ECM/CM2000 systems experience and responsibility.
• Strong data analysis and report generation capabilities.
• Solid IT skills with database familiarity.
• Understanding of domiciliary care operations and privacy standards.
• IT/data management qualifications preferred.

Aufgaben

• Oversee and manage the Electronic Call Monitoring system.
• Ensure accurate recording of carers' time at each client visit.
• Produce reports for management, payroll, and invoicing.
• Respond to alerts on the ECM system for missed calls or late visits.
• Liaise with carers to document reasons for late or missed visits.
• Support staff with ECM system usage.
• Participate in On Call out-of-hours service as required.
• Adhere to privacy policies and procedures.
• Contribute to continuous ECM system improvements.
• Collaborate with other departments to integrate ECM with operations.

Kenntnisse

ECM CM2000 experience

Data analysis

Report generation

IT skills

Time management

Communication

Ausbildung

IT/Data management qualifications

Tools

ECM/CM2000 system

Database management

Jobbeschreibung

Care Outlook is seeking a highly organized and detail-oriented Electronic Call Monitoring officer to join service in Lambeth.
In this role, you will be responsible for ensuring that medication administration is in compliance with regulatory standards and company policies. The successful candidate will have experience with an electronic medication management system (ECM) and a strong understanding of medication administration policies and procedures.

As an Electronic Call Monitoring Officer/Administrator, you will be offered the following

• Salary £26,500 - 28,000
• Ongoing support and Professional Development
• 20 Days Holiday plus Bank Holidays
• Opportunity to work in an expanding leading home care provider

Main Responsibilities

• Oversee and manage the Electronic Call Monitoring system.
• Ensure accurate recording of carers' time spent at each client visit.
• Produce reports for management, payroll, and invoicing purposes.
• Respond to alerts on the system regarding missed calls or late visits.
• Liaise with carers to understand and document reasons for late or missed visits.
• Support staff members with the use of the ECM system.
• Participate in the On Call out-of-hours service as required.
• Adhere to company privacy policies and procedures.
• Contribute to the continuous improvement of the ECM system and processes.
• Collaborate with other departments to ensure seamless integration of the ECM system with other operational areas.

Person Specification

• Strong organizational and time-management skills.
• Ability to work effectively under pressure and manage multiple priorities.
• Excellent communication skills, both verbal and written.
• High level of initiative and problem-solving skills.
• Ability to work both independently and as part of a team.
• Flexibility and adaptability in a fast-paced environment.

Essential Skills

• Direct experience managing ECM/CM2000 systems and processes.
• Proficiency in data analysis and report generation.
• Strong IT skills and familiarity with database management.
• Understanding of the domiciliary care sector and its operational challenges.
• Commitment to upholding privacy and data protection standards.

Desirable Skills / Qualifications

• Experience in a similar role within a healthcare or domiciliary care setting.
• Relevant qualifications in IT, data management, or related fields.
  • Familiarity with healthcare regulations and compliance standards.
  • Ability to train and support staff in the use of ECM systems.

  If you have the skills and experience listed above and are interested in working for an organisation that can really make a difference to people's lives, then this could be your next role!