Portuguese Speaking Customer Service Advisor

TN United Kingdom; Metropolitan Borough of Solihull; Hybrid; GBP 27,000 - 28,000; Full time

Job summary

An established industry player is seeking a bilingual Customer Service Advisor fluent in Portuguese and English. This role offers the chance to join a dynamic team in Solihull, dedicated to providing top-notch customer service. With a hybrid working model, you will enjoy flexibility while contributing to a growing customer service team. The company values hard work and offers a comprehensive benefits package, including 25 days of holiday and a company bonus. If you are passionate about customer service and looking for a rewarding career step, this is the opportunity for you!

Benefits

Hybrid working (3 days in office, 2 days from home)

25 days holiday plus bank holidays

Company Bonus

Free parking

Qualifications

• Fluent in Portuguese (spoken and written).
• Enjoy speaking with Customers providing excellent service.
• Good IT skills and ability to learn new systems quickly.

Responsibilities

• Support Portuguese speaking customers via phone and email.
• On-board and set up new customers.
• Record all customer communications in the CRM system.

Skills

Bilingual in English and Portuguese

Customer Service

IT Skills

Task Prioritization

Tools

CRM System

Job description

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Client:

Location:

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

108037a4859a

Job Views:

3

Posted:

10.05.2025

Expiry Date:

24.06.2025

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Job Description:

Are you bilingual in English and Portuguese possessing talents in both languages?

Are you capable of delivering first class customer service?

Do you want to be part of a team that acknowledges your hard work and wants you to succeed ?

Have you answered yes to the above? This could be the next step that you have been waiting for so keep reading...

JOB TITLE: Portuguese Speaking Customer Service Advisor

LOCATION : Solihull
SALARY : £27, - £28,
HOURS : 9am to 5.30pm, Monday to Friday - must offer some flexibility

BENEFITS: Hybrid working (3 days in office, 2 days from home), 25 days holiday plus bank holidays, Company Bonus, free parking, and much more!

START: Immediately - will wait for the right candidate

TERM: Permanent

Office Angels are excited to be working one with of our clients located in the heart of Solihull, a successful company who have seen year after year growth, and now building a new customer service team in Solihull creating this exciting role. You will be joining an exhilarating team providing customer service that is second to none! Offering an amazing benefits package, a social environment and great opportunities for progression APPLY TODAY!

The day-to-day duties in your new job would be:

• Working as part of a team of Client Support Coordinators
• Supporting Portuguese speaking customers via phone and email
• On-boarding and set up of new customers
• Support clients with Tax and VAT accounts queries alongside more general requests
• Liaising with technical department regarding system and technical queries
• Accurately recording all customer communications, interactions, comments, and complaints in the CRM system

We'd love to speak to candidates who:

• Fluent in Portuguese (spoken and written).
• Enjoy speaking with Customers providing an excellent service
• Have good IT skills and can learn new systems quickly
• Able to prioritise tasks, meeting tight deadlines

Next steps

If you are a motivated bilingual professional with first class customer service experience, this opportunity is perfect for you! Don't miss out on the chance to join our client's successful team. Apply now or email for more information and take the next step in your career!

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.