eBilling Assistant

Linklaters; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A global law firm based in London is seeking an eBilling Assistant to support the billing process through managing client invoices and resolving queries. The successful candidate will have experience in legal finance and must be detail-oriented with strong communication skills. You will work in a hybrid model, collaborating with various teams to ensure compliance and improve eBilling operations. Comprehensive benefits including private medical insurance and pension plans are offered.

Benefits

Private Medical Insurance

Fitness centre access

Subsidised health club memberships

Pension options

Income protection

Additional holiday/birthday leave

Maternity/paternity/shared parental leave

Qualifications

• Legal finance experience is essential.
• Previous eBilling activities experience in a professional firm is required.
• Must demonstrate a track record of operational excellence and stakeholder satisfaction.
• Must have strong attention to detail and high standards of accuracy.
• Ability to communicate effectively with various stakeholders.

Responsibilities

• Manage eBilling platform and upload invoices smoothly.
• Resolve client queries and billing disputes promptly.
• Maintain schedules and ensure deadlines are met.
• Update and maintain the eBilling console accurately.
• Assist in new client setups and ensure compliance with policies.
• Collaborate with internal and external teams to meet eBilling requirements.
• Identify process improvement opportunities within eBilling operations.
• Generate reports for management to monitor billing performance.

Skills

Legal finance experience

Experience in eBilling activities

Attention to detail

Communication skills

Job description

About us

Linklaters is a global law firm, providing legal services in 20 countries and through 30 offices.

Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional.

We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind‑set we aim to bring to every interaction.

Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere.

We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team, with a common goal.

About the role

As an eBilling Assistant in our Finance function, you will support the efficient submission of billing data to our clients’ chosen eBilling platforms and help ensure accuracy, compliance and a seamless client experience. You will work closely with colleagues across Finance and the wider firm, as well as with external clients and vendors.

Responsibilities

• eBilling platform management: Upload invoices to client systems in a timely manner and coordinate with clients and vendors to troubleshoot issues.
• Query resolution: Address and resolve queries andắcrejections from clients and fee earners promptly.
• Escalation and resolution: Identify and escalat billing disputes, working towards timely resolutions.
• Deadlines: Monitor and update internal billing schedules to ensure internal and external deadlines are adhered to.
• Data management: Maintain the eBilling console and ensure timekeeper/user records, matters and billing rates дизайнер are accurate and up to date.
• Managing new client setups: Assist with client configuration and implementation while ensuring compliance with eBilling policies and procedures, Solicitors’ Accounts Rules (SAR) and firm policies.
• Client communication: Liaise with clients throughout the eBilling process, from set‑up to payment.
• Collaboration: Work with other teams (for example, Credit Control, Client Finance, Billing and Pricing teams) to ensure compliance with eBilling requirements.
• Relationship building: Collaborate and meet with internal and external client relationship teams.
• Compliance and guidelines: Keep eBilling guidelines current and communicate them effectively to relevant parties.
• Staying updated: Keep abreast of changes in eBilling regulations, procedures and protocols to align with industry standards.
• Process improvement: Identify areas for improvement in the eBilling process and support implementation of process or technical solutions to optimise eBilling operations.
• Report generation: Develop and prepare detailed reports and data analytics for management to monitor billing efficiency and revenue performance.
• Budget and financial support: Assist with budgeting, monthly accruals and billing‑related reporting.
• Audit: Maintain comprehensive and accurate records of all eBilling transactions and related documents for internal and client audits.

Qualifications

• Legal finance experience.
• Experience in eBilling activities within a professional services firm.
• A proven track record of delivering responsibilities as an eBilling assistant or in a similar role, contributing to operational excellence and stakeholder satisfaction.
• Strong attention to detail, with consistently high standards of accuracy and compliance.
• Demonstrated ability to communicate clearly and effectively with a range of stakeholders.

This role is based at the Linklaters London office with a hybrid working model available.

Benefits

Health & Wellbeing

• Private Medical Insurance
• Free in‑house fitness centre and subsidised health club memberships
• Free onsite GP service and periodic health assessments

Finance

• Pension and flexible savings options
• Income protection and life assurance
• Mortgage advice and will‑writing services

Family & Lifestyle

• Electric car and cycle to work schemes
• Emergency family care
• Additional holiday/birthday leave
• Maternity/paternity/shared parental leave
• Travel insurance nassi?aje?seion ticket loan
• Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality Network, With Pride, or Social Mobility Networks)

If you think this role would suit you, please click apply below. We look forward to hearing from you!

Technical Skills

This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of_digits job. As such, the role may also include the undertaking of additional tasks as required.

Application Policy

Applications and CVs (direct or via agency) are only accepted online via the portal. Queries related to our roles must be directed to the relevant recruitment team and not the partners, practices or stakeholders ([e-mail] for legal roles or [e-mail] for business team roles ).