Customer Service Advisor

TN United Kingdom; Chalfont St Peter; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a leading financial services company as a Customer Service Advisor in Chalfont St Peter. You will support members in finding the right products, engage in community initiatives, and work in a supportive, flexible environment. The role emphasizes empathy, adaptability, and relationship management, making it ideal for those passionate about customer service. With a focus on personal development and inclusivity, you'll enjoy a rewarding career path with excellent benefits.

Benefits

25 days holiday plus Bank Holidays

Bonus up to 15%

Pension contribution up to 11%

Private medical insurance

Access to retail and health discounts

Qualifications

• Strong empathy and understanding of others' needs.
• Exceptional relationship management skills.
• Demonstrating adaptability in dynamic environments.

Responsibilities

• Support members in finding suitable products and services.
• Facilitate conversations in branch and online.
• Engage with the community through local initiatives.

Skills

Empathy

Adaptability

Relationship Management

Digital Literacy

Job description

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Customer Service Advisor, Chalfont Saint Peter

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Client:

Location:

Chalfont Saint Peter, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

f4d45be5b7c3

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

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Job Description:

If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because we’re right at the beginning of an exciting digital journey, our future has never looked more exciting - and neither has yours.

About the Role

As a Customer Service Advisor you’ll:

• Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that’s saving for a gap year trip, buying a first home, or anything in between.
• Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
• Forget sales targets, and enjoy the freedom to do what’s right.

Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Chalfont St Peter Branch.

We have an exciting opportunity to join our friendly, well established team here in Chalfont St Peter, Buckinghamshire. Our branch prides itself on creating a supportive working environment, a welcoming atmosphere for our customers and offering an outstanding level of support and service. As well as helping our customers in branch and over the phone, there are opportunities to get out and about in the community, supporting local charities, delivering financial education sessions along with a range of other workshops in schools and community groups.

Chalfont Branch is situated on the main high street. If you are great with people, a customer service career in our branch network could be a great choice for you!

About You

Being part of the team isn’t about being a whizz in financial services, or about having lots of customer service experience. Instead, it’s about:

• Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
• Demonstrating exceptional adaptability, thriving in dynamic environments, and embracing change with a positive attitude.
• Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.
• Displaying strong empathy, understanding and addressing the needs and feelings of others to foster a supportive and collaborative work environment
• E xceptional relationship management skills, capable of building and maintaining strong, positive connections with our members and colleagues alike
• Demonstrating a growth-mindset and making the most of the training and development we offer.
• Display strong digital literacy skills by using various digital tools and technologies to enhance productivity and efficiency
• Having the ambition to become a leading expert on our products and services.
• Be dedicated to continuous self-development to stay future-ready

About Us

At YBS we don ’ t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.

Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

• Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
• Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
• Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
• Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
• My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts

Ready to apply?

Great with people? Then we think it would be great to meet you. Apply now.,