Early Hours Shift Lead - Floor Ops & Team Coach

Marks & Spencer Plc; Ivy Chimneys; On-site; GBP 1,515,000 - 1,791,000; Full time

Job summary

Team Support Manager at Marks & Spencer Plc leads the fill operation on the sales floor, coordinating resource to Serve, Sell and Fill and stepping in for the Colleague Manager when needed. You will ensure safe, clean, well-presented store operations and coach colleagues on One Best Way.

As a frontline leader, you’ll be a key holder, manage opening/closing tasks, respond to call outs and support nearby stores when required, all while delivering great customer service and a positive, inclusive

Responsibilities

• Lead the fill operation on the sales floor and coordinate resources to Serve, Sell and Fill.
• Coach colleagues on One Best Way and drive productivity in readiness for store opening.
• Role model great Customer Service and company behaviours across the store.
• Support Colleague Managers by sharing observations to help deliver high performance.

Job description

Team Support Manager at Marks & Spencer Plc leads the fill operation on the sales floor, coordinating resource to Serve, Sell and Fill and stepping in for the Colleague Manager when needed. You will ensure safe, clean, well-presented store operations and coach colleagues on One Best Way.

As a frontline leader, you’ll be a key holder, manage opening/closing tasks, respond to call outs and support nearby stores when required, all while delivering great customer service and a positive, inclusive