Customer Service Assistant

Empiric Student Property plc; Newcastle upon Tyne; On-site; GBP 20,000 - 24,000; Part time

Job summary

Join a vibrant team dedicated to creating a welcoming environment for students! As a Customer Service Assistant, you'll be the friendly face that fosters community and drives customer satisfaction. This role offers the chance to engage with students, plan exciting events, and ensure a safe and supportive living experience. If you thrive in a fast-paced, people-focused environment and are passionate about making a difference, this is the perfect opportunity for you. Embrace a culture that values respect, collaboration, and fun while contributing to a thriving community!

Benefits

25 days holiday entitlement

Birthday off

8% pension contribution

SmartTech payment plan

Discounts with leading retailers

Cycle 2 Work Scheme

Service Award Scheme

Qualifications

• Experience in PBSA, hospitality, or a similar field.
• Proven background in customer service and sales.

Responsibilities

• Create a supportive community for students.
• Handle complaints and ensure customer satisfaction.
• Engage with local communities through volunteer efforts.

Skills

Customer Service

Sales

Problem Solving

Community Engagement

Education

Experience in PBSA or Hospitality

Job description

24 hours per week.

Various shifts between 6AM-8PM working weekdays and weekends.

Customer Service Assistant

Why join us?

• 25 days holiday entitlement (pro rata for part time colleagues)
• Have your birthday off!
• 8% pension (7.5% employer / 0.5% employee) contribution
• SmartTech - get the latest technology and spread the payments over time with no interest or upfront payments
• Access to Reward Gateway and enjoy discounts with a number of leading retailer
• Cycle 2 Work Scheme
• Service Award Scheme (one day per year up to 5 years’ service)
  
  

We’re Hello Student, part of the Empiric Student Property Group.

With over 9000 beds around the UK our properties are some of the best in the market and our friendly and approachable team get to know our students, so that we provide a more personal experience.

Be a part of that unforgettable service!

We are only just getting started and we need great individuals to continue our success. You will work as part of a collaborative team that believes in respectfulness, supporting each other and most of all having FUN!

What you’ll do:

As a Customer Service Advisor, you’ll be the friendly face and go-to person for our customers, creating a safe, supportive, and vibrant community they’ll love to call home. Here’s a snapshot of what

you’ll be doing.

Your key responsibilities:

Customer Service

• Create a “home away from home” community for students.
• Plan exciting social events and deliver stand-out check in/check-out experiences.
• Handle complaints with care and ensure students feel supported.
• Drive great reviews and high customer satisfaction scores.
  
  

Sales and Revenue

• Help meet city revenue and sales targets.
• Stay on top of local trends and competition.
• Smash sales targets and boost re-booking.
• Balance financial performance with customer happiness
  
  

Sustainability and Community

• Engage with local communities through volunteer days and charity efforts.
• Promote recycling, energy-saving, and other echo friendly practices.
• Be an advocate for positive social and environmental change.
  
  

Facilities Management

• Keep buildings safe, clean, and well maintained.
• Promote a positive safety culture, handling emergencies and reporting incidents as needed.
• Stay up to date with training and always prioritise health and safety.
  
  

What we’re looking for:

• Experience in PBSA, hospitality or a similar field
• Proven background in customer service, compliance, and sales
• Ability to juggle multiple priorities and problem-solve effectively.
• Enthusiasm for fostering community and driving results.
  
  

What to expect:

This isn’t your 9-5 desk job. You’ll need to be flexible for weekends and evenings. If you thrive in a

fast-paced, people-focused environment, this is the role for you.

How we do things is just as important to us as what we do. Our Ways of Working or WOW

Commitments let everyone know how we do things around here:

• Respectful
• Responsive
• Supportive
• Collaborative
• And most importantly………Fun