One Stop - Customer Service Assistant

TN United Kingdom; Middlesbrough; On-site; GBP 20,000 - 25,000; Full time

Job summary

Ein etabliertes Einzelhandelsunternehmen sucht einen engagierten Kundenservice-Assistenten, der in einem dynamischen Umfeld arbeitet. In dieser Rolle bieten Sie erstklassigen Kundenservice, unterstützen bei der Warenverräumung und sorgen für ein einladendes Geschäftsumfeld. Ihr Beitrag ist entscheidend für die Verbesserung des Service und die Schaffung einer positiven Erfahrung für die Kunden. Flexible Arbeitszeiten werden angeboten, um unterschiedlichen Lebenssituationen gerecht zu werden. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem unterstützenden Team arbeiten möchten, ist diese Position ideal für Sie.

Benefits

10% Rabatt bei One Stop

10% Rabatt bei Tesco

20% Rabatt auf F&F Kleidung

Rabatte auf Versicherungen bei Tesco Bank

Rabatte auf Gesundheitschecks

Jährliches Sparprogramm

WeCare Unterstützung

Steigende Urlaubstage mit Dienstjahren

Rentenplan

Lebensversicherung

Qualifications

• Erfahrung im Kundenservice und in der Teamarbeit.
• Verständnis für Sicherheitsprotokolle und -verfahren.

Responsibilities

• Kunden mit Leidenschaft bedienen und exzellenten Service bieten.
• Sicherheitsverfahren und -richtlinien einhalten.

Skills

Kundenservice

Teamarbeit

Sicherheitsbewusstsein

Flexibilität

Education

Schulabschluss

Job description

One Stop - Customer Service Assistant, Middlesbrough

Client: One Stop

Location: Middlesbrough, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: ee42b29a50eb

Job Views: 4

Posted: 02.05.2025

Expiry Date: 16.06.2025

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same. Your role involves providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance. You will strive to improve service through on-the-job coaching and feedback, ensuring a safe and welcoming environment for customers and staff.

You will be Responsible For

• Serving customers with passion and pride, delivering natural service.
• Encouraging customer feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines.
• Practicing safety in all tasks.
• Participating in seasonal, community, and charity events.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and adhering to policies.
• Clocking in and out accurately.
• Following security procedures and wearing safety equipment.
• Following the ‘think 25’ policy for age-restricted products.
• Responding promptly to assistance calls and explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially managing shifts in the absence of managers.
• Following all training to ensure safety and legality.

If the store has a Post Office Local, duties include managing daily operations and passing necessary background checks for Post Office roles.

Flexible Working

We support flexible working arrangements to accommodate different life situations. Discuss your needs with us during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About Us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including cash machines, Post Office, Parcelshop, bill payments, lottery, vending, and coffee and ice treats. We are a subsidiary of Tesco, operating independently from our support center in Brownhills, Walsall.

Note

Applicants must be above the school leaver’s age for their country. For details, please check local regulations.

Employee Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including colleague deals
• 20% off car, pet, and home insurance at Tesco Bank
• Discounted eye care via Vision Express
• Discounts on Tesco Pharmacy health checks and flu jabs
• Discounted cash plans through Simply Health
• Exclusive savings with retailer deals, days out, gyms, and more
• Annual savings scheme
• WeCare support services including online GP and mental health support
• Increasing annual leave with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Various flexible working options including part-time, job shares, and staggered shifts