One Stop - Customer Service Assistant

TN United Kingdom; Stockton-on-Tees; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join a dynamic team as a Customer Service Assistant at One Stop, a subsidiary of Tesco, where your role is vital in creating a welcoming shopping experience. In this fast-paced retail environment, you'll provide exceptional service, manage store operations, and contribute to a culture of inclusivity and community engagement. With flexible working options, you can balance your commitments while being part of a company that values diversity and sustainability. This is an exciting opportunity to make a difference in customers' lives every day.

Benefits

Flexible Working Options

Employee Discounts

Healthcare Benefits

Qualifications

• Experience in a customer service role preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Process payments and stock shelves efficiently.
• Encourage customer feedback and participate in community events.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Education

High School Diploma

Job description

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One Stop - Customer Service Assistant, Stockton-on-Tees

Client: Tesco

Location: Stockton-on-Tees, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: cec87b1da91b

Job Views: 5

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

What's in it for you:

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the store's daily operations by providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.

Since the customer is at the heart of everything we do, you'll constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always be a safe place to work and shop.

Responsibilities:

• Serve customers with passion and pride, providing natural and great service.
• Encourage customer feedback through surveys.
• Work across all store areas including online, tills, replenishment, vending, and stock routines.
• Follow safety training and procedures.
• Participate in seasonal, community, and charity events to foster an inclusive atmosphere.
• Understand store performance and contribute to profit delivery.
• Live our values, make everyone feel welcome, and adhere to policies.
• Accurately clock in and out for shifts.
• Follow security procedures, wear safety equipment, and serve age-restricted products responsibly.
• Respond promptly to assistance calls and help at self-service checkouts.
• Maintain a clean, organized store environment.
• Potentially run shifts in the absence of managers.
• If applicable, handle Post Office operations, including background checks.

Flexible working options are available to support your lifestyle and commitments.

About us:

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. We offer a wide range of products and services including Post Office, vending, and more. As a Tesco subsidiary, we are committed to diversity, inclusion, and providing benefits such as discounts, healthcare, and flexible working arrangements.

Our vision is to become every customer's favorite way to shop, acting responsibly and sustainably. We celebrate diversity and are committed to an inclusive workplace where everyone can thrive.