One Stop - Customer Service Assistant

TN United Kingdom; Blyth; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Assistant to join their vibrant team in Blyth. This role is perfect for those who thrive in a fast-paced retail environment and are passionate about delivering exceptional customer service. You'll be at the forefront of daily operations, ensuring customers receive the best experience possible while also contributing to the store's success. With opportunities for flexible working and a supportive atmosphere, this position is ideal for individuals looking to grow their careers while making a positive impact in their community.

Benefits

Employee Discounts

Flexible Working Arrangements

Medical Support

Savings Schemes

Qualifications

• Experience in customer service roles is preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide excellent customer service and support.
• Maintain store appearance and stock levels.
• Participate in community and charity events.

Skills

Customer Service

Communication Skills

Teamwork

Problem Solving

Education

High School Diploma

Job description

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One Stop - Customer Service Assistant, Blyth

Client: One Stop

Location: Blyth, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference:

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

Job Description:

One Stop • One Stop Blyth Northumberland • Apply by 16-May-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural service.
• Encouraging customer feedback through surveys.
• Working across all store areas including online, tills, replenishment, vending, and stock routines.
• Practicing safety in all tasks based on received training.
• Participating in seasonal, community, and charity events to foster an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately for proper payment.
• Following security procedures and wearing safety equipment.
• Following the 'think 25' policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts.
• Maintaining a clean, tidy, and organized environment.
• Potentially running shifts in the absence of managers.
• Following all training to ensure safety and legality.
• If applicable, managing the Post Office Local operations, including passing background checks for financial and criminal records.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process, whether you are starting your career, caring for others, nearing retirement, or balancing other commitments.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how they like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including cash machines, Post Office, parcel services, bill payments, lottery, vending, and more. We are a subsidiary of Tesco, with stores throughout England and Wales.

Please Note

We only recruit individuals who have passed the school leaver’s age. Benefits include discounts, savings schemes, insurance, medical support, flexible working, and more.