One Stop - Customer Service Assistant

TN United Kingdom; Ryton; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a dynamic team as a Customer Service Assistant at a leading convenience store chain. This role offers the opportunity to provide exceptional service in a fast-paced retail environment while contributing to a positive shopping experience. You'll engage with customers, assist in various store operations, and uphold company values. Enjoy flexible working arrangements and a supportive team atmosphere. This is a fantastic chance to grow within a well-established company that values teamwork and mutual respect.

Benefits

Colleague discounts

Health services

Flexible working options

Insurance benefits

Qualifications

• Must be of school-leaving age.
• Strong customer service skills are essential.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Assist in various store areas including tills and stock routines.
• Participate in community and charity events.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Education

School-leaving age

Job description

Job Title: Customer Service Assistant - One Stop, Ryton

Location: Ryton, United Kingdom

Client: One Stop

Job Category: Customer Service

EU Work Permit Required: Yes

Job Reference: fab34de745ec

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description

We are seeking a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In this role, you will work in a fast-paced retail environment, providing excellent customer service, stocking shelves, processing payments, and maintaining the store's appearance. Your role is vital in ensuring smooth store operations and delivering a positive shopping experience.

Responsibilities

1. Serve customers with passion and pride, delivering natural, friendly service.
2. Encourage customer feedback through surveys.
3. Assist across various store areas including tills, replenishment, online services, vending, and stock routines.
4. Apply training to ensure safety and compliance.
5. Participate in seasonal, community, and charity events to foster an inclusive atmosphere.
6. Understand store performance and contribute to profit delivery.
7. Uphold company values, treat everyone with respect, and follow policies.
8. Accurately clock in/out to ensure correct pay.
9. Follow security procedures and wear safety equipment.
10. Serve age-restricted products following the 'think 25' policy.
11. Respond promptly to assistance calls and explain actions to customers.
12. Maintain a clean and organized store environment.
13. Potentially manage shifts in the absence of supervisors.
14. Follow all training to ensure safety, legality, and store integrity.
15. If applicable, manage daily operations of the Post Office and pass necessary background checks.

Flexible Working

We support flexible working arrangements to accommodate different life circumstances. Discuss your needs with us during the application process.

Our Values

• Customer-centric approach
• Mutual respect
• Teamwork
• Ease of service

About Us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. We offer a wide range of products and services, including Post Office, vending, and financial services, committed to serving communities efficiently.

Additional Notes

Applicants must be of school-leaving age. We offer various colleague benefits, including discounts, insurance, health services, and flexible working options.