Assistant Customer Service Manager - remote based

JR United Kingdom; Leigh; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

Ein fortschrittliches, freundliches und ethisches Unternehmen sucht einen Kundenservice-Spezialisten im Bereich FMCG oder Lebensmittel. In dieser spannenden Rolle arbeiten Sie von zu Hause aus und pflegen gleichzeitig den Kontakt zu Kollegen und Kunden über Video- und Telefonkommunikation. Sie sind verantwortlich für den Aufbau starker Kundenbeziehungen, die Verwaltung von Aufträgen und die Bearbeitung von Kundenanfragen. Diese profitable Firma bietet Ihnen die Möglichkeit, in einem dynamischen Umfeld zu wachsen und sich weiterzuentwickeln. Wenn Sie eine leidenschaftliche, teamorientierte Person sind, die gerne in einem unterstützenden Umfeld arbeitet, könnte dies die perfekte Gelegenheit für Sie sein.

Qualifications

• Erfahrung in einer kundenorientierten Logistikrolle in der Lebensmittel- oder FMCG-Branche.
• Fähigkeit, starke Beziehungen zu Kunden aufzubauen und zu pflegen.

Responsibilities

• Verwaltung der täglichen Interaktionen und Logistik mit wichtigen Kunden.
• Bearbeitung von Kundenaufträgen und -verträgen.

Skills

Kundenservice

Logistikmanagement

Kommunikationsfähigkeiten

Beziehungsmanagement

Job description

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Client:

D R Newitt Recruitment

Location:

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Are you a Customer Service specialist in FMCG or Food looking to work for a progressive, friendly, and ethical company?

Would you enjoy the flexibility of working from home while maintaining interaction through video and phone with colleagues and customers?

The opportunity could be right for you: the business is a chilled food processing company seeking someone to manage day-to-day interactions and logistics with key customers to ensure outstanding service and delivery. The role involves:

• Building strong relationships with customers and taking ownership of orders and inquiries.
• Communicating customer developments to internal stakeholders.
• Capturing and processing customer orders and contracts.
• Managing export contracts and related documentation.
• Aligning planning across the business, completing execution and reconciliations.
• Coordinating with customers and hauliers for collection and delivery.
• Processing customer invoicing.
• Managing customer queries and complaints.
• Providing management reporting information as required.
• Supporting the wider supply chain team with operational matters and strategic projects.

We seek a people-oriented individual who enjoys working closely with internal teams in sales, marketing, finance, production, and supply chain.

This successful and profitable business has growth plans, and the previous person in this role was promoted within 2 years.

Requirements include experience in a dedicated customer-focused logistics role within a manufacturing business in food or FMCG. Salary circa £35-40k plus strong benefits.

This role is home-based, with travel 2-5 days per quarter for meetings, working remotely most days.

If interested, please apply to Richard Parsons at D R Newitt.