Head of Claims Operations

Lloyd's; London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Lloyd's is seeking a leader for Claims Operations to enhance operational efficiency and drive innovation in data and technology. This role involves managing projects, improving processes, and collaborating with market partners to ensure high data quality for strategic decisions.

Benefits

Pension

Healthcare

Wellbeing Programs

Training Support

Flexible Benefits Allowance

Employee Recognition

Discounts

Qualifications

• Experience in driving innovation in data and technology.
• Strong background in operational efficiency and project management.

Responsibilities

• Developing and implementing efficiency solutions.
• Leading data improvement initiatives for Claims.
• Managing regulatory relationships and ensuring compliance.

Skills

Leadership

Strategic Thinking

Innovation

Job description

Lloyd’s is the world’s leading insurance and reinsurance marketplace, sharing collective intelligence and risk sharing expertise to build a braver world.

Our role is to inspire courage, enabling progress beyond today’s risks.

Our values: bravery, strength in unity, doing the right thing. If you share these values and are passionate about building a sustainable, resilient, and inclusive future, Lloyd’s is your home.

About the Role

We are seeking a leader to head Lloyd’s Claims Operations, focusing on operational efficiency and maximizing value-added activities through appropriate infrastructure and information access.

This leadership position involves driving innovation in data, technology, and reporting, while collaborating with market partners and regulators to ensure robust, innovative processes and high data quality for strategic decision-making. The ideal candidate is a strategic thinker with a passion for change and improvement, responsible for:

1. Developing and implementing efficiency solutions in identified areas, continuously evolving the Target Operating Model.
2. Pursuing innovation initiatives in collaboration with the Innovation lead, preparing Claims for BluePrint2 delivery.
3. Leading data improvement initiatives for Claims.
4. Managing projects related to Claims strategy, resource modeling, and process analysis to shorten cycles and enhance the Lloyd’s platform.
5. Reporting on objectives, budgets, and project delivery.
6. Overseeing outsource/vendor relationships.
7. Ensuring process efficiency, documentation, and stakeholder communication, including reciprocal data flows.
8. Liaising with market representatives on operational initiatives.
9. Managing regulatory relationships, ensuring compliance and documentation.

This role reports to the Claims Director and is part of the claims leadership team, contributing to the strategic and operational performance of the market.

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Our Commitment to Diversity and Inclusion

We aim to create a diverse, inclusive environment that respects everyone’s dignity and potential. We support workplace adjustments, health and wellbeing programs, training, networks, mentoring, volunteering, and professional development. More details are available on our website.

Work-Life Balance and Benefits

We offer flexible hybrid working arrangements, complemented by a comprehensive rewards package including pension, healthcare, wellbeing programs, training support, flexible benefits allowance, employee recognition, and discounts.

Join Lloyd’s to work with industry-leading minds, creating innovative solutions with underwriters and brokers to share risks and solve complex problems.

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Apply here

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