Head of Claims Operations, France

International Catalyst Services, LLC; London; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

Join a forward-thinking organization as a Claims Operations Leader, where you will spearhead the transformation of claims processes and drive operational excellence. This role offers the chance to innovate and improve efficiency in a dynamic environment, ensuring that client needs are met with top-tier service. As a hands-on leader, you will guide your team through change, fostering strong relationships and implementing best practices to enhance operations. Embrace this opportunity to make a significant impact in a global leader in insurance and risk advisory, while enjoying a flexible work environment that supports both remote and in-office collaboration.

Qualifications

• 5-10+ years of claims leadership experience in insurance operations.
• Experience in transformation environments and stakeholder management.

Responsibilities

• Provide vision and leadership to ensure goal achievement.
• Drive change management and enhance client satisfaction.

Skills

Claims Leadership

Stakeholder Management

Change Management

Operational Efficiency

Process Improvement

Education

Bachelor's Degree in Business or Related Field

Job description

Claims Operations Leader

Commercial Insurance Claims are typically large and complex; the Claims Operations teams who enable this advocacy add real value to the client process and are on the front line in many instances. To maintain our market leading position, we continue to invest in large-scale digital and data transformation initiatives across the Claims function.

To ensure Claims Operations in France are aligned with these broader business objectives, we seek a transformation-focused people leader who can guide the team into the future.

With responsibility for the France Claims Operations organization, you will direct claims operations activities to optimize effective and efficient service delivery. In this critical role, you will oversee processes and departmental strategy while managing the impact and delivery of change to increase team operational goals and maximize process efficiencies. This is an opportunity to explore innovative ways of maximizing operational leverage to continually deliver enhanced value to internal stakeholders and, most critically, Marsh Clients.

What is in it for you?

• Drive a bold and innovative vision to transform Marsh’s Claims Operations in France, supporting the delivery of the Operational Excellence (OpEx) agenda.
• Execute a Claims Optimization vision and set of priorities aligned with business, O&T, Claims Solutions, and customer needs.
• Own the delivery of a best-in-class operational Claims function leveraging workflows, automation, and process streamlining to operate more efficiently.

We will count on you to:

• Provide vision, leadership, and strategic direction, operating as a hands-on leader to ensure goal achievement.
• Challenge existing practices and develop innovative solutions related to risks, operational controls, and efficiency initiatives to enhance shared operations management.
• Maintain and develop strong relationships with country advocacy teams and EU Claims Operations leadership to drive change.
• Drive change management within the organization, strengthening capabilities to deliver change and excellent customer outcomes.
• Manage stakeholder relationships to ensure consensus and successful change implementation.
• Lead and coach colleagues to meet KPIs and enhance client satisfaction in global claims management and services.
• Oversee the implementation of optimal role-cost-location alignment within the region through workflow management systems, establishing virtual centers of excellence.
• Lead efforts to improve claims processing efficiency by leveraging regional/international best practices and identifying opportunities for improvement, including claims fast-tracking between clients, insurers, and adjusters.
• Partner with regional and country leadership to innovate and execute new revenue models for Operations and Advocacy.
• Oversee the development and delivery of the target state Claims Operations organization, optimize location footprint, and manage the annual budget.

What you need to have:

• 5-10+ years of claims leadership experience, ideally in insurance operations.
• Experience leading in a transformation environment.
• Stakeholder management skills with credibility and influence.
• A proven track record of independent leadership and acting as a change agent.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy, and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive, and flexible work environment. We aim to attract and retain the best talent and embrace diversity across various characteristics. We also support hybrid work, allowing remote work with in-office collaboration at least three days per week, including designated "anchor days" for full team in-person meetings.