Head of Claims Strategic Operations

ENGINEERINGUK; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading company is seeking a Senior Manager for Claims Strategic Operations. This role involves leading the transformation of the Claims Department, optimizing operations, and collaborating with various stakeholders to enhance service delivery. The ideal candidate will have extensive experience in operations and claims management, demonstrating strong leadership and analytical skills.

Qualifications

• 10-12 years of operations experience, with at least 5 years in P&C claims.
• Experience with enterprise systems, automation, and best practices.

Responsibilities

• Lead the Claims Department through reorganisation and integration.
• Collaborate with various departments to identify operational objectives.
• Oversee reporting processes for company and regulatory requirements.

Skills

Leadership

Analytical Skills

Solution-oriented Mindset

Collaboration

Education

BA or higher degree

Lean Six Sigma Green Belt

Job description

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View more categories View less categories Sector Operations and Facilities Management Role Senior Manager Contract Type Permanent Hours Full Time

About us

At Munich Re Specialty - Global Markets (MRS-GM), it is our ambition to become the leading Primary Specialty Insurance provider, underpinned by an effective and adaptable strategy, superior products, and industry leaders working in a supportive environment to achieve this.

Our success is driven by a strong culture where people are encouraged to be present, bold, and curious, enabling them to achieve their individual goals.

Please see our website for more information.

Head of Claims Strategic Operations

The Head of Claims Strategic Operations is part of the MRS-GM Claims Leadership Team. This vital role leads the Claims Department through its transformation to adapt to a rapidly growing business across Europe and APAC, evolving system environments, and integration initiatives. A key focus will be driving Claims Integration through Systems and Processes, establishing streamlined infrastructure, and building in-house Claims Operations with both interim and long-term solutions. This role also involves standardizing systems, data, and processes to enhance Claims management, reduce redundancies, and improve service.

Responsibilities include:

1. Leading the Claims Department through reorganization and integration, developing strategies, priorities, and KPIs to measure success.
2. Collaborating with the Syndicate Claims Operations team to optimize core functionalities and operational efficiency, and to expedite claims advancements.
3. Identifying, prioritizing, and implementing changes in systems, processes, and data to meet Claims Department needs and provide visibility for management.
4. Building innovative system functionalities to optimize efficiency and scalability.
5. Working with Finance, Data & Process Improvement, Analytics, Business Architecture, IT, and other stakeholders to achieve operational objectives.
6. Overseeing reporting for regulatory and company requirements, staying informed of regulations and market trends.
7. Evaluating legacy and incumbent systems for optimal functionality to ensure consistent service delivery.
8. Communicating operational initiatives, project statuses, and issues to senior leadership.
9. Driving good conduct practices to deliver optimal outcomes for customers and policyholders.
10. Understanding escalation procedures and responsibilities related to conduct risk.

Knowledge and Skills

- BA or higher degree; Lean Six Sigma Green Belt or above preferred.
- 10-12 years of operations experience, with at least 5 in P&C.
- Proven success in strategic initiatives and process optimization in claims.
- Solution-oriented with adaptability during transitions.
- Experience with enterprise systems, automation, and best practices.
- Deep knowledge of P&C/ Specialty claims operations.
- Strong leadership and change management skills.
- Collaborative, approachable, and effective in multi-functional teams.
- Analytical skills for reports, metrics, and improvement plans.
- University degree or relevant professional qualification.

If your experience doesn't match all criteria, we encourage you to apply. You might be the candidate we're seeking!

Diversity, Equity & Inclusion

At Munich Re, DEI fosters innovation and resilience. We aim to build a diverse workforce across racial, ethnic, sexual, gender, economic, geographic, physical, age, educational, and ideological spectrums. We are committed to an inclusive environment where everyone has equitable opportunities.

Candidates can request reasonable adjustments at any recruitment stage by speaking to their Talent Acquisition contact.

Our ESG approach supports sustainable societies and businesses, emphasizing environmental, social, and governance impacts, community initiatives, and volunteering opportunities.

Learn more about sustainability at Munich Re - choose your impact!

#BePresent #BeBold #BeCurious

Company

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