Head of Claims Operations

Lloyd; London; Hybrid; GBP 80,000 - 120,000; Full time

Job summary

A leading insurance marketplace is seeking a Head of Claims Operations in London. This role focuses on enhancing operational efficiency and driving innovation in claims processes. The successful candidate will lead strategic initiatives, manage vendor relations, and ensure compliance with regulatory requirements. A hybrid working model is offered, alongside a range of benefits aimed at fostering a diverse and inclusive workplace.

Benefits

Generous Pension

Healthcare

Wellbeing Programs

Flexible Benefits Allowance

Employee Recognition Scheme

Qualifications

• Experience in leading claims operations and driving innovation.
• Ability to manage vendor relations and regulatory requirements.

Responsibilities

• Develop and implement solutions for efficiency improvement.
• Manage all outsource/vendor relations and ensure process efficiency.
• Lead the data improvement initiative for Claims.

Skills

Leadership

Strategic Thinking

Innovation

Project Management

Data Improvement

Job description

Head of Claims Operations page is loaded

Head of Claims Operations

Apply locations: Lloyd's UK: London
Time type: Full time
Posted on: Posted Yesterday
Time left to apply: End Date: June 12, 2025 (29 days left to apply)
Job requisition ID: R4268

Lloyd’s is the world’s leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market’s brightest minds, working together for a braver world.

Our role is to inspire courage, so tomorrow’s progress isn’t limited by today’s risks.

Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that’s more sustainable, resilient, and inclusive, you’ll find a home at Lloyd’s – build a braver future with us.

This newly created position leads Lloyd’s Claims Operations to pursue operational efficiency, focusing on value-added activities through the right infrastructure and access to information.

This leadership role drives innovation in data, technology, and reporting, forging partnerships across the market and with regulators to ensure robust and innovative processes and high data quality for effective strategic decisions. You need to be a strategic thinker, with an appetite for change and improvement, to deliver the key responsibilities:

1. Develop and implement solutions to areas requiring efficiency improvements. Continuously assess team activities to ensure smart working, in conjunction with the Director of Claims, and evolve the Target Operating Model.
2. Decide on innovation initiatives with the Innovation lead, including preparing Claims for BluePrint2 delivery.
3. Lead the data improvement initiative for Claims.
4. Project manage initiatives related to Claims strategy, maintaining and evolving the Efficient Resource Model, and analyzing end-to-end processes to encourage stakeholders, including Managing Agents and brokers, to shorten cycles and enhance the Lloyd’s platform.
5. Manage and report on the delivery of objectives, budgets, and projects.
6. Oversee all outsource/vendor relations.
7. Ensure all processes are efficient, documented, and understood, including liaising with other functions, creating reciprocal data flows, and forums for intelligence sharing.
8. Liaise with market representatives (LMA, LIIBA, and Operations heads in Managing Agents) on operational initiatives.
9. Manage all regulator relationships (including Lloyd’s Europe), ensuring compliance, documenting regulatory processes, and maintaining adherence evidence.

Reporting to the Claims Director of Lloyd’s, this role is part of the claims leadership team, playing a vital role in the strategic and operational performance of the market.

#LI-MARKETS #LI-HYBRID

We focus on diversity and inclusion — Lloyd’s aims to build a diverse, inclusive environment reflecting the global markets we serve. We promote dignity and respect, workplace adjustments, health and wellbeing programs, diversity and inclusion training, employee networks, mentoring, volunteering, and professional development. More about our diversity and inclusion initiatives can be found on our website.

We recognize the importance of work/life balance and offer flexible working arrangements combining office and home working, along with benefits like a generous pension, healthcare, wellbeing programs, training support, a benefits allowance, employee recognition, and discounts.

Join Lloyd’s to work with industry experts, creating innovative, responsive solutions with underwriters and brokers to share risks and solve complex problems.

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About Us

Lloyd’s is committed to building a diverse, inclusive environment that reflects our global markets, ensuring everyone is treated with dignity and respect.

We aim to attract top talent, develop a future-ready talent pipeline, and foster a culture where employees can fulfill their potential, with leaders role-modeling expected behaviors.