Head of Claims Strategic Operations

Munich Re; London; On-site; GBP 90,000 - 120,000; Full time

Job summary

A leading company in the insurance sector is seeking a Head of Claims Strategic Operations to drive transformation and integration within their Claims Department. This role involves leading strategic initiatives, optimizing operations, and collaborating with various departments to enhance efficiency and service delivery. The ideal candidate will have extensive experience in claims operations and a proven ability to manage organizational change while fostering a collaborative environment.

Qualifications

• 10-12 years operations experience, 5 or more in P&C related.
• Proven track record in leading strategic initiatives in claims.

Responsibilities

• Lead MRSGM Claims Department through reorganisation and integration.
• Collaborate with multiple departments to identify operational objectives.
• Evaluate legacy systems for optimal functionality.

Skills

Leadership

Analytic

Collaboration

Education

BA and/or advanced degree

Lean six-sigma green belt or above

Job description

About us

At Munich Re Specialty – Global Markets (MRS-GM), it is our ambition to become the leading Primary Specialty Insurance provider, underpinnedby an effective and adaptablestrategy,superior products and industry leaders working in a supportive environmentto achieve this.

At the heart of our success is a strong culture where people are encouraged to be present, bold and curious, allowing them to achieve their individual goals.

The Head of Claims Strategic Operations is part of the MRS-GM Claims Leadership Team and is a vital role for leading the MRS-GM Claims Department through its transformation journey to adapt to rapidly growing business (across Europe and APAC), changing system environments and operationalising integration initiatives. A key objective will be to drive the Claims Integration through its Systems and Processes phase, while ensuring key infrastructure and systems are established and streamlined in order to create one centralised Claims function. This will include building an in-house Claims Operations functionality with interim and long-term solutions. This leader will also identify plans for standardisation of systems, data, and processes to improve Claims management capabilities, reduce redundancies, and improve serviceability.

Further, the Head of Claims Strategic Operations will organise the Claim system landscape and architecture to align with our growing business, which includes prioritising and implementing the roll-out of claim system improvements, new claim systems, collapsing and/or sunsetting of legacy systems, and data migration plans, while ensuring that the core needs of the Claims Department are met throughout system transitions. The Head of Claims Strategic Operations collaborates regularly with Finance, Data & Process Improvement, Analytics, Business Architecture, IT and other MRS-GM stakeholders.

Responsibilities:

• Lead MRSGM Claims Department through a reorganisation and integration to adapt to rapidly growing business and changing system environments by developing strategy, priorities and recommendations. Define and implement KPIs and metrics to measure the success of Claims Operations.
• Work with the Syndicate Claims Operations team to identify core functionality and maximise operational efficiency, while expediting change delivery for Claims advancements as the portfolio grows. Continuously evaluate and refine claims processes, utilising data and industry best practices to drive efficiency, accuracy, and cost-effectiveness.
• Identify, prioritise and implement changes with structure, functions, processes, data, and systems to grow and adapt with MRSGM Claims’ needs and provide visibility for Claims Management.
• Build innovative functionality within systems to optimise efficiency and scale in-house handling.
• Collaborate with Finance, Data & Process Improvement, Analytics, Business Architecture, IT and other MRSGM partners regularly to identify Claims operational objectives and lead workstreams to accomplish the same.
• Oversee, coordinate and ensure team executes timely internal and external reporting for Company and regulatory requirements. Stay informed of emerging regulations, claims trends, and market conditions, adjusting strategies accordingly.
• Evaluate multiple legacy systems and incumbent system for optimal functionality to ensure consistent service delivery and customer experience.
• Communicate operational initiatives, project status, and solutions to key issues to Group Claims Director and the MRSGM Executive Team.
• Help drive forward good Conduct for the business to deliver the best outcomes for customers / policyholders.
• Understand all appropriate lines of escalation and the responsibilities of the Product Conduct Risk Strategy Group (PCRSG), Underwriting & Claims Sub Committee (UCSC), ExCo and Board for Conduct Risk.

Knowledge and Skills

• BA and/or advanced degree/ Lean six-sigma green belt or above preferred.
• 10-12 years operations experience, 5 or more of which P&C related.
• Proven track record of success in leading strategic initiatives and process optimization in a claims environment.
• Ability to lead through transition with solution-oriented mindset and adaptability.
• Experience with enterprise-wide systems, automation solutions, and operational best practices.
• In-depth knowledge and experience with P&C/ Specialty claims operations.
• Proven ability to manage organizational change, to involve and influence others to accept new ideas or innovative approaches, and lead in a team-based organization.
• Collaborative and approachable style to work effectively with a multi-functional teams, multiple departments, and foster an environment of shared responsibility and accountability.
• Analytic and technical ability to oversee develop reports, metrics and improvement plans.
• University Degree and/or relevant professional qualification

If you are excited about this role but your experience does not align perfectly with everything outlined, or you don’t meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for!

Diversity, Equity & Inclusion

At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.

All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.

Learning and innovating today, striving for sustainable societies and business tomorrow

At Munich Re Specialty – Global Markets our approach to ESG is underpinned by our desire to seize business opportunities and to nurture a stimulating and inclusive work environment. Our ESG strategy aims to deliver holistic impacts across environmental, social and governance topics including supporting a number of local initiatives within our community and offering volunteering opportunities for colleagues.