Assistant Customer Service Manager - remote based

JR United Kingdom; West Midlands Combined Authority; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

An established industry player is seeking a Customer Service specialist in the FMCG or food sector. This exciting home-based role offers the flexibility of remote work while maintaining strong interactions with colleagues and customers. You will manage logistics and customer relations, ensuring outstanding service delivery. With a focus on building relationships and coordinating operations, this position is ideal for a people-oriented professional. Join a successful business with exciting growth plans and the opportunity for career advancement within two years.

Qualifications

• Experience in customer-focused logistics role in food or FMCG.
• Strong relationship-building and communication skills.

Responsibilities

• Manage day-to-day interactions and logistics with key customers.
• Coordinate with customers and hauliers for collection and delivery.

Skills

Customer Service

Logistics Management

Communication Skills

Problem-Solving

Job description

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Client:

D R Newitt Recruitment

Location:

London (West End), United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Are you a Customer Service specialist in FMCG or Food looking to work for a progressive, friendly, and ethical company?

Would you enjoy the flexibility of working from home while maintaining lots of interaction through video and phone with colleagues and customers?

The opportunity could be right for you. The business is a chilled food processing company seeking someone to manage day-to-day interactions and logistics with key customers to ensure outstanding service and delivery. The role involves:

1. Building strong relationships with customers and taking ownership of orders and inquiries.
2. Communicating customer developments to internal stakeholders.
3. Capturing and processing customer orders and contracts.
4. Managing export contracts and related documentation.
5. Ensuring planning is aligned across the business, completing execution and reconciliations.
6. Coordinating with customers and hauliers for collection and delivery.
7. Processing customer invoicing.
8. Managing customer queries and complaints.
9. Providing management reporting information as required.
10. Supporting the wider supply chain team with daily operations and strategic projects.

We seek a people person who enjoys working closely with colleagues in sales, marketing, finance, production, and the supply chain team.

This is a successful and profitable business with exciting growth plans. The previous role holder was promoted within 2 years.

Must haves: Experience in a dedicated customer-focused logistics role within a manufacturing business in food or FMCG. Salary circa £35-40k plus benefits.

This role is home-based, with 2-5 days of travel per quarter for meetings, working remotely most days.

If interested, please apply to Richard Parsons at D R Newitt.