One Stop - Customer Service Assistant

TN United Kingdom; Taunton; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading company is seeking a Customer Service Assistant to join their dynamic team. In this role, you will provide exceptional customer service, maintain store appearance, and support daily operations in a fast-paced retail environment. The position offers flexible working arrangements and values inclusivity and diversity. Join a supportive team that prioritizes customer satisfaction and community engagement.

Benefits

Colleague discounts

Health and insurance benefits

Retirement plans

Flexible working options

Qualifications

• Experience in customer service roles preferred.

Responsibilities

• Serve customers with passion and pride.
• Maintain cleanliness and organization in the store.
• Potentially run shifts in the absence of managers.

Skills

Customer-centric

Teamwork

Respect and kindness

Simplicity

Job description

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Client:

Tesco

Location:

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

ced5895e5b33

Job Views:

4

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

What's in it for you:

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

Responsibilities:

• Serve customers with passion and pride, providing great natural service.
• Encourage customer feedback through surveys.
• Work across all store areas including online, tills, replenishment, vending, and stock routines.
• Practice safety training and procedures.
• Participate in seasonal, community, and charity events.
• Understand store performance and contribute to profit delivery.
• Live the company values and follow policies.
• Accurately clock in and out for shifts.
• Follow security procedures and wear safety equipment.
• Follow the 'think 25' policy for age-restricted products.
• Respond promptly to assistance calls and explain actions to customers.
• Maintain cleanliness and organization in the store.
• Potentially run shifts in the absence of managers.
• Follow all training for safety and legal compliance.

If applicable, duties include operating the Post Office, requiring background checks.

Flexible Working:

We support flexible working arrangements to accommodate different life situations. Discuss your needs during the application process.

Core Purpose: Serving our customers, communities, and planet better every day.

Values:

• Customer-centric
• Respect and kindness
• Teamwork
• Simplicity

About us:

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including food, household essentials, and additional services like cash machines and Post Office outlets. We are a Tesco subsidiary, committed to inclusivity and accessibility.

Benefits include:

• Colleague discounts
• Health and insurance benefits
• Retirement plans
• Flexible working options

We value diversity and are committed to an inclusive workplace. Successful applicants will need to pass background checks if applicable.