One Stop - Customer Service Assistant

Tesco; Newton Abbot; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join a leading convenience store as a Customer Service Assistant in Newton Abbot. You'll engage with customers, ensure a welcoming environment, and support daily store operations. The role involves providing exceptional service, stocking shelves, and maintaining safety standards. Enjoy flexible working options and various employee benefits, including discounts and health support services.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

Discounted eye care

Annual Save As You Earn scheme

Flexible working options

Qualifications

• Experience in a fast-paced retail environment.
• Ability to provide excellent customer service.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Stock shelves and process payments.
• Manage shift in absence of Shift Leader or Store Manager.

Skills

Customer Service

Communication

Teamwork

Job description

One Stop • Newton Abbot • Apply by 14-May-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately to ensure correct pay.
• Following security procedures and wearing safety equipment where available.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Occasionally managing the shift in the absence of the Shift Leader or Store Manager.
• Following all training to ensure safety and legality.

If applicable, duties will include managing the Post Office operations, requiring passing a background check for financial and criminal records. Failure to pass will result in withdrawal of the job offer.

Flexible Working

We welcome discussions about flexible working arrangements to support your personal circumstances and career stage.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including cash machines, Post Office, parcel services, bill payments, lottery, and vending solutions like Costa Coffee.

Part of Tesco since 2003, we operate from three distribution centers and serve communities throughout England and Wales.

We are proud to be accredited Disability Leader Level 3 and committed to an inclusive recruitment process. For accessibility support, please click here.

Please Note

We will only consider applicants who have passed the school leaver’s age. For details, click here.

Employee Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including shared colleague deals
• 20% off car, pet, and home insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted cash plans through Simply Health
• Exclusive deals and discounts with various retailers, entertainment, gyms, and more
• Annual Save As You Earn scheme
• WeCare support services, including online GP, mental health support, and fitness programs
• Annual leave increases with service
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options including part-time, job share, phased retirement, and shift patterns