One Stop - Customer Service Assistant

TN United Kingdom; Newton Abbot; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player seeks a passionate Customer Service Assistant to enhance customer experiences in a dynamic retail environment. This role involves engaging with customers, processing transactions, and maintaining store standards. You will play a vital part in creating a welcoming atmosphere while ensuring safety and operational excellence. With a commitment to community and inclusivity, this position offers an opportunity to contribute positively to the store and its customers. If you thrive in a fast-paced setting and enjoy helping others, this role could be the perfect fit for you.

Benefits

10% Discount in One Stop

10% Discount at Tesco & Tesco Cafe

20% Discount on F&F Clothing

10% discount at Tesco Mobile

20% off insurance with Tesco Bank

Discounted eye care through Vision Express

Various discounts at Tesco Pharmacy

Cash plans and savings schemes

Qualifications

• Experience in customer service and retail environments.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Process payments and stock shelves efficiently.
• Encourage customer feedback and ensure safety procedures are followed.

Skills

Customer Service

Teamwork

Communication

Problem-Solving

Education

High School Diploma

Job description

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One Stop - Customer Service Assistant, Newton Abbot

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Client:

One Stop

Location:

Newton Abbot, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

40669d4b49a9

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

One Stop • Newton Abbot • Apply by 02-May-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural and great service.
• Encouraging customer feedback through the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Practicing safety procedures learned during training.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately to ensure correct pay.
• Maintaining safety by following security procedures and wearing safety equipment.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions, explaining actions to customers.
• Keeping the store tidy and organized, ensuring aisles are clear.
• Possibly running the shift in absence of Shift Leader or Store Manager.
• Following all training to ensure safety and legality.
• If applicable, handling day-to-day operations of the Post Office, including passing background checks.

Flexible Working

We welcome discussions about flexible working arrangements to support your life and commitments.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services including cash machines, Post Office, PayPoint, lottery, and vending solutions.

Part of Tesco since 2003, we operate from three distribution centers and serve communities throughout England and Wales.

Please Note

We only recruit individuals who have passed the school leaver’s age. Check your local school leaver age requirements.

Benefits

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off insurance with Tesco Bank
• Discounted eye care through Vision Express
• Various discounts at Tesco Pharmacy
• Cash plans, colleague deals, savings schemes, and more