One Stop - Customer Service Assistant

TN United Kingdom; South Molton; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Assistant in South Molton, where you'll play a vital role in delivering exceptional service in a dynamic retail environment. Your responsibilities will include serving customers with passion, maintaining store standards, and contributing to a welcoming atmosphere. This role offers flexibility and the opportunity to engage with the community, making every day unique. If you thrive in a fast-paced setting and are committed to customer satisfaction, this position is perfect for you.

Benefits

Employee Discounts

Insurance Benefits

Savings Schemes

Flexible Working Options

Qualifications

• Experience in customer service roles preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Encourage customer feedback and participate in community events.

Skills

Customer Service

Communication Skills

Teamwork

Problem Solving

Education

High School Diploma

Job description

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One Stop - Customer Service Assistant, South Molton

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Client:

One Stop

Location:

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

06e4b7c0d136

Job Views:

4

Posted:

02.05.2023

Expiry Date:

16.06.2023

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Job Description:

One Stop • South Molton • Apply by 17-May-2023

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

You will help ensure the store remains a safe place to work and shop.

You will be Responsible For:

• Serving customers with passion and pride, providing natural and great service.
• Encouraging customer feedback through surveys.
• Working across all areas of the store, including online, tills, replenishment, vending, and stock routines.
• Applying training to work safely.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and contributing to profit delivery.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately for pay.
• Following security procedures and wearing safety equipment.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts.
• Maintaining a clean, tidy, and organized store environment.
• Potentially managing shifts in the absence of supervisors.
• Following all training to keep safe and legal standards.
• If applicable, responsibilities include operating the Post Office, including background checks for criminal and financial history.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other well
• We work as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, lottery, and vending solutions. We are part of Tesco, operating independently from our support center in Brownhills, Walsall.

Please Note

Applicants must be above the school leaver’s age. Benefits include discounts, insurance, savings schemes, and flexible working options.