Customer Service Manager

Advanced Resource Managers; Okehampton; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Service Manager to lead their hybrid team in Okehampton. In this pivotal role, you will inspire brand loyalty by delivering outstanding customer service and implementing strategies to enhance team productivity and customer satisfaction. Your expertise in customer support practices and people management will be crucial as you navigate escalated inquiries and foster a culture of excellence within the team. This position offers a unique opportunity to make a significant impact in a forward-thinking company that values customer-centric development.

Qualifications

• Proven experience in a customer service management role.
• Strong knowledge of customer support practices, tools, and technologies.

Responsibilities

• Lead the Customer Services team and manage day-to-day operations.
• Develop strategies to improve team productivity and customer satisfaction.
• Handle escalated customer inquiries and complaints effectively.

Skills

Customer Service Management

People Management

Communication Skills

Problem-Solving

Customer Support Practices

Job description

Customer Service Manager

Okehampton

Permanent - Hybrid

£35,000 - £40,000 per annum

ARM have an exciting opportunity for a Customer Services Manager, the successful candidate will be required to deliver outstanding customer service and inspire brand loyalty through customer centric development and ultimately promote consideration to drive purchase

The Role:

• Day to day running of the Customer Services team, leading the team, resource planning, reporting, supplier management and interfacing with other departments.
• Understanding of customer behavior and regular reporting on what is and isn’t working, and the necessary actions that need to be taken to support customer experience.
• Management of systems/software in order to elevate customer experience/improve efficiency with the customer needs at heart
• Develop and implement strategies to improve team productivity, efficiency, and customer satisfaction levels.
• Handle escalated customer inquiries and complaints in a timely and effective manner, demonstrating a commitment to resolving issues and retaining customers.

Requirements:

• Proven experience in a customer service management role.
• People management experience to include 1-2-1’s devising and implement individual KPI’s, appraisals and identifying training and coaching requirements.
• Strong knowledge of customer support practices, tools, and technologies.
• Excellent communication and interpersonal skills, with the ability to effectively interact with customers and internal stakeholders at all levels.
• Problem-solving abilities and a proactive approach to addressing customer needs.

This vacancy is being advertised by Advanced Resource Managers. ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions.

• Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.