Customer Team Member

TN United Kingdom; Bromsgrove; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading company as a Customer Team Member, where you'll provide excellent service, support your colleagues, and contribute to a positive shopping experience. Enjoy benefits like paid training, discounts, and a pension scheme while working flexible shifts.

Benefits

30% discount on Co-op products

10% discount on other brands

Pension scheme with up to 10% employer contributions

31 days of holiday

Virtual healthcare services

Paid training

Cycle-to-work scheme

Qualifications

• Genuine care for customers and members.
• Great people skills and positive relationships.

Responsibilities

• Provide friendly service and support customers.
• Maintain stock levels and ensure store compliance.

Skills

Customer Service

Problem Solving

Teamwork

Job description

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Working pattern:

Varied shifts including early mornings from 6am (store opening), afternoons, late evenings to 11pm (store closing) and weekends, to be discussed at interview.

Full, paid training provided. You can apply for this role using your mobile device (no CV needed!).

We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you’ll be part of a friendly team dedicated to helping our customers. Your responsibilities include providing excellent service on the tills and shop floor, re-stocking shelves, and cleaning up spillages.

At Co-op, we do things differently. For over 175 years, we’ve focused on making things fairer for our members and communities. We promise to take care of you by supporting your physical, mental, and financial wellbeing, and offering policies to help you through life events such as bereavement, pregnancy loss, fertility treatment, and menopause.

What you'll do

1. Provide friendly and thoughtful service, responding to queries, promoting Co-op products and Membership, and ensuring a great shopping experience.
2. Support your colleagues and work together to solve problems for customers and members.
3. Ensure the store is safe and compliant by maintaining stock levels, checking prices, dates, and temperatures.
4. Assist in introducing new products and services, sharing experiences to foster team learning.
5. Support the local community by participating in activities and events.

This job would suit people who have

1. A genuine care for the needs of customers and members.
2. Great people skills and the ability to build positive relationships.
3. A positive attitude towards change and problem solving.
4. The flexibility to work various shifts.

Why Co-op?

1. 30% discount on all Co-op products and 10% on other brands.
2. A pension scheme with up to 10% employer contributions.
3. Wagestream app for accessing a percentage of your pay as you earn.
4. 31 days of holiday including bank holidays (pro rata for part-time).
5. Virtual healthcare services for you and your family.
6. 24/7 employee assistance service.
7. Paid training and support for your development and career growth.
8. Rotas shared three weeks in advance and accessible via your phone.
9. Cycle-to-work scheme.

Building an inclusive workplace

We aim to build diverse teams and welcome applications from everyone. We strive for inclusive environments where colleagues can reach their full potential. We celebrate differences and ensure our teams reflect the communities we serve. We can make reasonable adjustments for applicants with disabilities and are part of the Disability Confident scheme, offering interviews to qualified disabled candidates. Please indicate if you'd like to be considered under this scheme when applying. We will also ask about any reasonable adjustments needed during the recruitment process.