Customer Team Member

TN United Kingdom; Tamworth; On-site; GBP 20,000 - 25,000; Part time

Job summary

An exciting opportunity awaits as a Customer Team Member at a leading retail chain. In this role, you will be pivotal in enhancing customer experiences through exceptional service and operational excellence. Your responsibilities will include greeting customers, managing stock, and maximizing sales through effective upselling. Join a dynamic team in a fast-paced environment, where your contributions will help shape the customer journey. With competitive benefits and opportunities for growth, this position is perfect for those looking to make a meaningful impact in retail.

Benefits

Competitive benefits including holiday leave

Staff discount across SPAR stores

Free tea and coffee

Company pension scheme

Life insurance coverage

Wellbeing support

Early access to pay with ‘EarlyPay’

Internal promotion opportunities

Qualifications

• Experience in a similar role or industry is preferred.
• Ability to follow instructions and contribute ideas for improvement.

Responsibilities

• Greeting customers and processing transactions efficiently.
• Managing stock and ensuring cleanliness in the store.

Skills

Customer Service

Reliability

Attention to Detail

Retail Compliance

Team Player

Job description

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Customer Team Member (SPAR 18+) (Location)

Min 10hrs, 15hrs or 16hrs Hours P/W - possibly more hours when the store needs.

Various shifts available

We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR, you will support store management and create a positive customer experience. Your responsibilities include maximising sales and profit by completing assigned tasks, contributing to store improvement, and providing excellent customer service through ‘Brilliant Basics, Moments of Wow, Food for later, and Food for now!’

A.F. Blakemore & Son Ltd is one of the UK’s largest privately owned companies. Founded in 1917 as a grocery store, it now owns 260 SPAR stores, employs over 7,000 people, and has a turnover of £1.3 billion. Our business spans retail, food service, and wholesale distribution, continually seeking innovative ways to stand out. Food and drink are our core, and we focus on creating a diverse, dynamic retail environment.

Key Tasks/Responsibilities:

Customer Service:

• Greeting customers warmly and professionally.
• Responding to customer inquiries and helping locate products.
• Processing transactions accurately and efficiently at the tills.
• Upselling products and promoting multi-buy offers to maximise sales.

Store Operations:

• Managing stock: checking deliveries, stocking shelves, maintaining cleanliness, and rotating stock for freshness.
• Completing tasks such as date checking, stock and gap checking, price updates, promotional displays, and other duties as needed.
• Following all company policies and procedures to ensure smooth operation.

Key Skills/Knowledge:

• Experience in a similar role or industry is preferred.
• Reliability, attention to detail, and ability to follow instructions.
• Understanding of retail legislative responsibilities and compliance.
• Ability to contribute ideas for improving customer service and business growth.
• Experience with ‘Challenge 25’ policy is desirable.
• Enthusiastic team player with the ability to work independently.
• Cash handling experience is preferred but not essential.

What’s in it for you?

• Competitive benefits including holiday, maternity, and paternity leave.
• Opportunities to develop skills in a supportive, diverse environment.
• Gaining experience in a high-volume, fast-paced store.
• Staff discount across SPAR stores (excluding alcohol and cigarettes).
• Internal promotion opportunities.
• Free tea and coffee.
• Early access to your pay with ‘EarlyPay’.
• Access to payslips and rotas via HR/Payroll portal 24/7.
• Wellbeing support including emotional, legal, and financial advice.
• Company pension scheme.
• Life insurance coverage up to 1x or 6x annual salary with pension scheme.