Customer Team Member

TN United Kingdom; Shrewsbury; On-site; GBP 20,000 - 30,000; Part time

Job summary

An exciting opportunity awaits as a Customer Team Member at a leading convenience store. This role is pivotal in delivering exceptional customer service and supporting store operations. You'll engage with customers, assist them in finding products, and ensure a welcoming atmosphere. With a focus on maximizing sales and creating memorable experiences, you'll be part of a dynamic team in a fast-paced environment. The company values innovation and offers extensive benefits, including generous staff discounts and a supportive culture for personal development. Join a company that has been a staple in the community since 1917 and make a difference every day.

Benefits

Generous staff discount

Free Tea & Coffee

Holiday pay above statutory entitlements

Company Pension Scheme

Wellbeing support

Early access to pay through 'EarlyPay'

Qualifications

• Experience in a similar role preferred, with strong customer service skills.
• Attention to detail and ability to follow instructions are essential.

Responsibilities

• Greeting customers and assisting with inquiries to enhance their shopping experience.
• Maintaining store operations, including stocking and organizing the sales floor.

Skills

Customer Service

Attention to Detail

Cash Handling

Teamwork

Retail Knowledge

Education

Previous experience in retail

Job description

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Customer Team Member 18+ SPAR, Monkmoor, Shrewsbury

Min 18 Hours P/W - possibly more hours when the store needs.

Shifts of: Mon-Sat 7am-11pm, Sun 7am-10:30pm

We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR, you will play a vital role in supporting our store management and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store, ensuring great customer service through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now!’

A.F. Blakemore & Son Ltd is one of the largest privately owned companies in the UK. Our forward-thinking family-owned business began life in 1917 as a counter-service grocery store and has grown into a company that now owns 260 SPAR convenience stores and employs more than 7,000 people, with a turnover of £1.3 billion. As one of the largest convenience retailers in the UK, we are always looking for innovative ways to create a point of difference.

Key Tasks/Responsibilities:

Customer Service:

1. Greeting customers in a friendly and welcoming manner.
2. Answering customer inquiries about products and services and assisting customers in finding the items they need.
3. Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
4. Upselling selected products to customers and highlighting multi-buy offers, to ensure maximum sales.

Store Operations:

1. Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
2. Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time.
3. Adhering to all company policies and procedures.

Key Skills/Knowledge:

1. Previous experience in a similar role and/or industry is preferred.
2. Reliably follows instructions and procedures with excellent attention to detail.
3. Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence.
4. Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
5. Experience of using a ‘Challenge 25’ policy desirable.
6. Keen and enthusiastic approach to working both in a team and independently.
7. Previous cash handling experience is preferred but not essential.

What's in it for you?

1. Excellent benefits package including:
2. Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements.
3. Develop your skills and capability in a highly supportive and multi-diverse culture.
4. Gain hands-on experience in a high volume, fast paced convenience store.
5. Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes).
6. Proactive promotion of internal candidates.
7. Free Tea & Coffee.
8. Early access to your pay through ‘EarlyPay’.
9. 24/7 access to your payslips and Rotas via HR/Payroll portal.
10. Wellbeing support – access to emotional support, counselling, legal and financial advice.
11. Company Pension Scheme.
12. Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme.