Customer Team Member

Blakemore Trade Partners; Telford; On-site; GBP 10,000 - 40,000; Full time

Job summary

An exciting opportunity awaits at a dynamic retail business, where you can become a vital part of the team as a Customer Team Member. In this role, you will enhance customer experiences while contributing to store operations and sales. With a focus on delivering exceptional service, you will engage with customers, assist with their needs, and ensure the store is well-stocked and organized. Join a supportive environment that values your growth, offers generous benefits, and promotes from within. This is a perfect chance to develop your skills in a fast-paced, high-volume convenience store.

Benefits

Generous Staff Discount

Company Pension Scheme

Paid Breaks

Wellbeing Support

Cycle to Work Scheme

Life Cover

Long Service Awards

Employee Volunteering Opportunities

Health Cash Plan

Early Access to Pay

Qualifications

• Previous experience in a similar role is preferred.
• Ability to follow instructions with excellent attention to detail.
• Understanding of retail legislative responsibilities.

Responsibilities

• Greeting customers and assisting with inquiries.
• Stock work and maintaining a clean sales floor.
• Processing purchases efficiently through the tills.

Skills

Customer Service

Attention to Detail

Cash Handling

Teamwork

Problem Solving

Job description

Role overview

Customer Team Member (18+) SPAR Shawbirch, Telford.

Minimum of 18 hours per week - possibly more hours when the store needs.

Various shifts between 6am & 11pm including weekends.

We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR Shawbirch, Telford, you will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks to contribute to the continuous improvement of the store, ensuring great customer service through ‘Brilliant Basics, Moments of Wow, Food for Later and Food for Now!’

Key Tasks/Responsibilities

Customer Service:

• Greeting customers in a friendly and welcoming manner.
• Answering customer inquiries about products and services and assisting customers in finding the items they need.
• Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
• Upselling selected products to customers and highlighting multi-buy offers to ensure maximum sales at our Shawbirch SPAR store.

Store Operations:

• Stock work; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
• Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays, and other tasks as required.
• Adhering to all company policies, procedures, and processes.

Key Skills/Knowledge

• Previous experience in a similar role and/or industry is preferred.
• Reliably follows instructions and procedures with excellent attention to detail.
• Some understanding of legislative responsibilities in a retail environment and the skills to assist with adherence.
• Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
• Experience of using a ‘Challenge 25’ policy is desirable.
• Keen and enthusiastic approach to working both in a team and independently.
• Previous cash handling experience is preferred but not essential.

What's in it for you?

• Excellent benefits package including holiday, maternity, and paternity leave and pay exceeding statutory entitlements.
• Develop your skills and capability in a highly supportive and diverse culture.
• Outstanding training and development opportunities.
• Gain hands-on experience in a high-volume, fast-paced convenience store.
• Generous staff discount in all our SPAR stores (excluding alcohol & cigarettes).
• Proactive promotion of internal candidates.
• Paid breaks.
• Free tea & coffee.
• Early access to your pay through ‘EarlyPay’.
• 24/7 access to your payslips and rotas via HR/Payroll portal.
• Wellbeing support – access to emotional support, counselling, legal, and financial advice.
• Company pension scheme.
• NEST pension scheme.
• Company life insurance worth 1x annual salary and 6x with company pension scheme.
• Extra holidays purchase scheme.
• Cycle to work bicycle purchase scheme.
• Long service awards.

We are a dynamic and innovative retail, wholesale, and foodservice business committed to delivering exceptional customer experiences and staying at the forefront of industry trends. We own 260 SPAR convenience stores and employ over 7,000 people, with a turnover of £1.3 billion.

Please download the job description for more information.

Inclusive environment: As a Disability Confident committed employer, we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.

Department

Retail SPAR jobs (including Greggs/Subway) Customer Team Member

Contract type

Permanent

Hours

Minimum 18 hrs per week - possibly more hours when the store needs.

Salary

Up to £12.25 per hour (depending on age)

Benefits

Staff discount, staff lottery, company pension scheme, savings scheme, long service awards, cycle to work scheme, staff social fund, life cover, health cash plan, employee volunteering opportunities.

Closing date for applications

28th May 2025