Customer Team Member

TN United Kingdom; Stourbridge; On-site; GBP 20,000 - 30,000; Full time

Job summary

An exciting opportunity awaits as a Customer Team Member at a prominent convenience store. In this role, you will be instrumental in delivering exceptional customer service and supporting store operations. Your friendly demeanor will help create a welcoming atmosphere for customers, while your attention to detail will ensure that stock is well-managed and the sales floor is organized. Join a forward-thinking company that values its employees and offers a range of benefits, including generous staff discounts and continuous development opportunities. If you are looking for a dynamic and rewarding position in retail, this is the perfect role for you.

Benefits

Generous staff discount

Free Tea & Coffee

Holiday leave in excess of statutory entitlements

Wellbeing support

Company Pension Scheme

Company Life Insurance

Qualifications

• Previous experience in a similar role is preferred.
• Reliably follows instructions with excellent attention to detail.
• Keen and enthusiastic approach to working in a team.

Responsibilities

• Greeting customers and assisting with inquiries to ensure a positive experience.
• Processing purchases efficiently and upselling products.
• Maintaining stock levels and ensuring a clean sales floor.

Skills

Customer Service

Attention to Detail

Cash Handling

Teamwork

Sales Techniques

Education

Experience in Retail

Job description

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Customer Team Member (SPAR 18+) Hagley, Stourbridge.

Temporary contract for a period of 8 weeks

Min 32 Hours P/W - possibly more hours when the store needs.

Various shifts available

We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR Hagley, you will play a vital role in supporting our store management and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store, ensuring great customer service through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now!’

A.F. Blakemore & Son Ltd is one of the largest privately owned companies in the UK. Our forward-thinking family-owned business began life in 1917 as a counter-service grocery store and has grown from these humble beginnings into a company that now owns 260 SPAR convenience stores and employs more than 7,000 people, with a turnover of £1.3 billion. As one of the largest convenience retailers in the UK, we are always looking for innovative ways to create a point of difference. Food and drink have always been our lifeblood, and today our business has multiple divisions specialising in retail, food service and wholesale distribution.

Key Tasks/Responsibilities:

Customer Service:

• Greeting customers in a friendly and welcoming manner.
• Answering customer inquiries about products and services and assisting customers in finding the items they need.
• Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
• Upselling selected products to customers and highlighting multi-buy offers to ensure maximum sales.

Store Operations:

• Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
• Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time.
• Adhering to all company policies and procedures.

Key Skills/Knowledge:

• Previous experience in a similar role and/or industry is preferred.
• Reliably follows instructions and procedures with excellent attention to detail.
• Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence.
• Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
• Experience of using a ‘Challenge 25’ policy desirable.
• Keen and enthusiastic approach to working both in a team and independently.
• Previous cash handling experience is preferred but not essential.

What's in it for you?

• Excellent benefits package including:
• Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements.
• Develop your skills and capability in a highly supportive and multi-diverse culture.
• Gain hands-on experience in a high volume, fast paced convenience store.
• Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes).
• Proactive promotion of internal candidates.
• Free Tea & Coffee.
• Early access to your pay through ‘EarlyPay’.
• 24/7 access to your payslips and Rotas via HR/Payroll portal.
• Wellbeing support – access to emotional support, counselling, legal and financial advice.
• Company Pension Scheme.
• Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme.