Customer Team Member

Blakemore Trade Partners; Willenhall; On-site; GBP 10,000 - 40,000; Full time

Job summary

An exciting opportunity awaits as a Customer Team Member at a bustling SPAR store within Walsall Manor Hospital. In this role, you will enhance customer experiences by providing exceptional service while managing stock and ensuring a welcoming atmosphere. This position offers the chance to develop your skills in a fast-paced environment, with a focus on teamwork and customer satisfaction. Enjoy a comprehensive benefits package, including generous discounts and training opportunities. Join a company committed to inclusivity and employee development, making a real impact in the community.

Benefits

Generous Staff Discount

Paid Breaks

Cycle to Work Scheme

Company Pension Scheme

Wellbeing Support

Life Insurance

Extra Holidays Purchase Scheme

Outstanding Training & Development

Access to EarlyPay

Long Service Awards

Qualifications

• Previous experience in a similar role is preferred.
• Ability to follow instructions with excellent attention to detail.
• Experience with cash handling is preferred but not essential.

Responsibilities

• Greeting customers and assisting with inquiries.
• Processing purchases efficiently and maintaining a friendly service.
• Stocking shelves and maintaining a clean sales floor.

Skills

Customer Service

Attention to Detail

Cash Handling

Teamwork

Retail Knowledge

Job description

Join to apply for the Customer Team Member role at Blakemore Trade Partners.

Role overview

Customer Team Member (18+) SPAR @ Walsall Manor Hospital

Min of 16hrs p/w - possibly more hours when the store needs.

Various shifts available including evenings and weekends.

We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR Walsall Manor Hospital, you will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store, ensuring great customer service through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now!’

Key Tasks/Responsibilities

Customer Service:

• Greeting customers in a friendly and welcoming manner.
• Answering customer inquiries about products and services and assisting customers in finding the items they need.
• Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
• Upselling selected products to customers and highlighting multi-buy offers to ensure maximum sales at our Walsall Manor Hospital SPAR store.

Store Operations:

• Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
• Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays, and other tasks as required.
• Adhering to all company policies and procedures and processes.

Key Skills/Knowledge

• Previous experience in a similar role and/or industry is preferred.
• Reliably follows instructions and procedures with excellent attention to detail.
• Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence.
• Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
• Experience of using a ‘Challenge 25’ policy desirable.
• Keen and enthusiastic approach to working both in a team and independently.
• Previous cash handling experience is preferred but not essential.

What's in it for you?

• Excellent benefits package including holiday, maternity, and paternity leave and pay in excess of statutory entitlements.
• Develop your skills and capability in a highly supportive and diverse culture.
• Outstanding training & development.
• Gain hands-on experience in a high-volume, fast-paced convenience store.
• Generous staff discount in all our SPAR stores (excluding alcohol & cigarettes).
• Proactive promotion of internal candidates.
• Paid breaks.
• Free tea & coffee.
• Early access to your pay through ‘EarlyPay’.
• 24/7 access to your payslips and rotas via HR/Payroll portal.
• Wellbeing support – access to emotional support, counselling, legal, and financial advice.
• Company pension scheme.
• NEST pension scheme.
• Company life insurance worth 1x and 6x your annual salary with the company pension scheme.
• Extra holidays purchase scheme.
• Cycle to work scheme.
• Long service awards.

We are committed to creating an inclusive environment as a Disability Confident employer, offering a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.

Contract details

Type: Permanent

Hours: Min 16 hrs p/w, possibly more when needed

Salary: Up to £12.25 p/hr (depending on age)

Benefits

Staff discount, lottery, pension scheme, savings scheme, long service awards, cycle to work, social fund, life cover, health cash plan, volunteering opportunities.

Application deadline

29th May 2025