Education Support Administrator

TN United Kingdom; Leeds; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading organization in healthcare is seeking a motivated Education Support Administrator to provide vital administrative support for education programmes aimed at healthcare professionals. The role involves logistics coordination, stakeholder liaison, and technical support for both digital and face-to-face training.

Qualifications

• Self-motivated with strong organisational skills.
• Experience in providing technical support for digital training.

Responsibilities

• Provide day-to-day administrative support for education delivery.
• Manage logistics for training events and customer inquiries.
• Assist in quality assurance and data analysis.

Skills

Organisational Skills

Customer Service

Technical Support

Tools

MS Teams

Job description

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We are seeking a motivated and detail-oriented Education Support Administrator to join our Education Team at NHS Resolution. Based in Leeds or working remotely, this full-time, permanent role provides vital administrative and technical support for our education programmes aimed at healthcare professionals and NHS leaders.

The post holder will collaborate closely with the Education Support Coordinator and be line managed by the Education Programme Executive.

What you’ll bring

• Provide day-to-day administrative support for digital and face-to-face education delivery, including logistics coordination, venue booking, and technical support (e.g., MS Teams breakout rooms).
• Liaise with internal and external stakeholders such as subject matter experts, trainers, event delegates, and partner organisations.
• Issue and manage evaluation surveys and support pre- and post-event planning and reporting.
• Support the creation and maintenance of educational materials, presentations, databases, and stakeholder contact lists.
• Monitor resource levels, manage supplies and orders, and coordinate printing and dispatch of materials.
• Offer frontline customer service and respond to enquiries via email, phone, and in person.
• Assist in quality assurance, data analysis, and measuring training effectiveness.

What we’re looking for

The role will include activities such as:

• Supporting delivery of digital training, including setting up breakout rooms, providing on-the-day support, training trainers in related software, and assisting with online product development.
• For face-to-face training, tasks may include liaising with clients, booking venues and meeting rooms, coordinating with external suppliers, making accommodation bookings, ordering refreshments, assisting in the production and maintenance of educational materials and presentation slides, providing virtual event support via MS Teams, managing break-out rooms, basic data entry, verifying stakeholder contact databases, inputting/downloading evaluation feedback and registration data, ordering stationery, printing materials, couriering supplies, and setting up/troubleshooting training rooms.
• Managing survey evaluations and pre- and post-education event administration.
• Being self-motivated, with strong organisational skills to prioritise a busy workload.
• Working collaboratively with team members to achieve targets.
• Demonstrating ownership of personal development, evidenced through annual appraisals and personal development plans.
• Willingness to undertake on-the-job and other training as required.

Who we are

NHS Resolution is an arm’s length body operating under the Department of Health and Social Care, specialising in claims management, dispute resolution, and knowledge sharing within the NHS. Our purpose is to provide expertise to resolve concerns fairly, share learning for improvement, and preserve resources for patient care.

For more details about us, please visit our careers site.