Remote IT Support Administrator - IT Consultancy. Enterprise Experience

VoiceWorks; Cambridge; Remote; GBP 25,000 - 30,000; Full time

Job summary

A dynamic IT consultancy is seeking a Remote IT Support Administrator to support enterprise clients. Ideal candidates will be self-motivated, possess excellent communication skills, and have a passion for problem-solving. This role offers opportunities for career progression into client-facing consulting positions.

Benefits

Employer Pension Contribution

25 days Annual Leave

Professional Development Allowance

Remote Working with IT Infrastructure

Qualifications

• Previous IT administration experience required.
• Fluent in written and spoken English.

Responsibilities

• Assist with maintenance of O365 Security suite.
• Provide support for troubleshooting issues with users and laptops.
• Maintain Azure-based infrastructure.

Skills

IT Support

Customer Service

Communication

Problem-Solving

Tools

SQL

Java

VBA

JavaScript

PowerShell

Microsoft Office 365

Job description

Join to apply for the Remote IT Support Administrator - IT Consultancy. Enterprise Experience role at VoiceWorks

Join to apply for the Remote IT Support Administrator - IT Consultancy. Enterprise Experience role at VoiceWorks

This is a fantastic opportunity for a driven IT Support Administrator looking to join a small IT consultancy and support enterprise clients.

With self-motivation, a curious nature, and on-the-job challenges, you'll deepen your technical expertise and, over time, have the opportunity to progress into a client-facing consulting role.

We pride ourselves on adding the very best to our team; people who bring not only the right skills, but ambition, ideas, a bright and inquisitive mind, a friendly personality and excellent communication, and the drive to help us achieve our business growth.

If that sounds like you, we want to hear from you

Role Info

IT Support Administrator

Home Based with some travel to meetings and company days (travel to client sites in the future)

£25,000 - £30,000

Plus Benefits Including Employer Pension Contribution and More…

Values / Culture: Do the Right Thing, Live up to our Commitments, Learn from Mistakes, Collaborate, Respect Others, Take Ownership, Care for Each Other

Company: Strategic Portfolio Management, Agile, ECM and Automation Solutions Consultancy across EMEA

Your Background: IT Support, Customer Service, Customer Support, Helpdesk Support, Desktop Support, MS Office 365

Who We Are

Established in 2002, we were founded on a passion for bringing the very best people, experience and innovation together to help businesses work smarter, better and faster.

In fact, we pride ourselves for always excelling in doing the right thing, so we're the best in our market providing products / consultancy / services for Strategic Portfolio Management, Agile, ECM and Automation Solutions across Europe, Middle East & Africa.

With offices in the UK, Dubai, Czech Republic, Netherlands and Sweden, our dedicated team provides a breadth of services spanning consultancy, project implementation and support & training.

Everything we do is about enabling our clients to succeed by bringing the very best people, experience and innovation together.

We are excited to offer an opportunity to join our team at a pivotal point in the company's growth journey.

The IT Support Administrator Role

We are seeking a driven and proactive IT Administrator with a strong desire to grow into the Enterprise Tooling space. This is an excellent opportunity for an IT support professional eager to advance their career in IT administration and development.

You will have a passion for problem-solving, enjoy tackling complex challenges, and possess a curious mindset when it comes to researching and learning new technologies. You will be joining a small, dynamic company—meaning you must be ready to embrace the variety and challenges that come with that environment—while also supporting large corporate and enterprise clients.

You will be enthusiastic about learning, excited by new projects, and keen to take on challenges. This role offers a fantastic pathway for someone looking to deepen their technical expertise while progressing into a client-facing consulting position in the future.

What Your Day-to-day Might Look Like

• Assisting with the maintenance of O365 Security suite i.e. InTune, Azure AD, Entra and completing regular monitoring for compliance issues
• Assisting with the implantation of a new policy for Intune to comply with ISO27001
• Setting up new laptops using CoPilot and managing the delivery and collection from employees
• Providing support for Troubleshooting issues with users, laptops, OS, o365
• Maintaining the servers and providing support and troubleshooting
• Maintaining Azure based infrastructure
• Supporting the CTO to ensure compliance for ISO27001 with SSO, Azure Policies, Entra, 2FA, Intune, ISO27001 standards for suppliers, policies, process and procedures
• Supporting the CTO on internal projects as required
• Providing excellent customer support at all levels
• Assisting the Customer Support Desk with incidents
  
  

About You

• Previous IT administration experience with the products mentioned below
• Possess confident communication skills with a desire to progress your career within an ambitious Tech Software and Consultancy firm
• A likeable personality with excellent internal and external customer facing, communication and presentation skills
• Possess and able to maintain a good working knowledge of the current and upcoming IT roadmap to provide best practice advice
• Proficient user of IT Software, Microsoft Office suite, CRM/Project Management tools
• Curious to find out answers to questions and solutions to challenges through research
• Ability to lend your hand to any opportunity
• Fluent written and spoken communication in English is essential (other Northern European languages could be an advantage)
• Passionate and professional at all times
• Excellent organisational skills with the ability to prioritise tasks
• Able to perform to a high standard whilst balancing the priorities and deadlines of multiple concurrent projects
• An ambition and desire to grow a successful career
  
  

You will have experience / knowledge of the following products:

• SQL, Java, VBA, JavaScript, XML, REST APIs, SOAP, JSON, PowerShell, Power Automate
• Codeless systems
• Enterprise software
• OS Windows, Unix, Linux
• DBs, SQL Server, Oracle, PostGreSQL
• Web servers, Tomcat, IIS
• Web security standards, SSL, DMARC, SPF
  
  

We pride ourselves on taking the development of our people seriously and are pleased to offer:

• Competitive salary depending on experience
• 25 days Annual Leave (Not including Bank Holidays) plus additional holiday days based on length of service in future
• Employer Pension contribution of 5% of salary
• Remote Working with Suitable IT Infrastructure & Equipment provided
• Professional development allowance
• The opportunity to learn through on-the-job challenges and career progression into a consultancy role in future
  
  

Interested? Apply here for a fast-track path to the Hiring Manager.

Your Experience / Background / Previous Roles May Include

1st Line IT Support, IT Support Technician, Helpdesk Support Technician, Service Desk Analyst, IT Helpdesk Analyst, Technical Support Specialist, 1st Line Support Engineer, Desktop Support Technician, IT Support Engineer, Technical Support Engineer, Desktop Support Engineer, 2nd Line Support Analyst, Systems Support Specialist, IT Service Desk Analyst, IT Operations Support, Technology Support Specialist, Client IT Support Specialist

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT System Operations and Maintenance

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