Senior Customer Support Administrator (Home Based)

TN United Kingdom; Halifax; Remote; GBP 23,000 - 34,000; Full time

Job summary

Eine innovative Firma sucht einen erfahrenen Senior Customer Support Administrator, der in einem dynamischen, home-office Umfeld arbeiten möchte. In dieser Rolle sind Sie verantwortlich für die Bearbeitung von Kundenanfragen, die Unterstützung des Verkaufsprozesses und die Verwaltung von Website-Inhalten. Das Unternehmen ist ein führender Anbieter von Wellness-Produkten und bietet Ihnen die Möglichkeit, in einem freundlichen Team zu arbeiten, das sich auf Wachstum und Kundenzufriedenheit konzentriert. Wenn Sie eine Leidenschaft für Kundenservice und Wellness haben, könnte dies die perfekte Gelegenheit für Sie sein.

Qualifications

• Mindestens 2 Jahre Erfahrung im Kundenservice oder Verkaufsadministration.
• Vertrautheit mit CRM/ERP-Systemen und eCommerce-Plattformen.

Responsibilities

• Beantwortung von Kundenanfragen per Telefon und E-Mail.
• Verwaltung von Bestellungen und Aktualisierung von CRM-Daten.
• Koordination der Logistik mit Lager- und Versandpartnern.

Skills

Kundenservice

Verkaufssupport

Microsoft Excel

CRM/ERP Systeme

Kommunikationsfähigkeiten

Tools

Odoo

Linnworks

QuickBooks

Magento

Job description

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Senior Customer Support Administrator (Home Based), Halifax

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Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

9066bada727e

Job Views:

4

Posted:

29.04.2025

Expiry Date:

13.06.2025

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Job Description:

Senior Customer Support Administrator (Home Based)

Salary: Between £23,000 to £34,000 pa depending on experience + bonus

Location: Home Based - must live in Yorkshire (for occasional meetings and training)

Hours: Monday to Friday, between 9:00am - 5:30pm

Aqualine Wellness is looking for an experienced Senior Customer Support Administrator with a solid background in customer service and sales support. The ideal candidate will have handled inbound sales enquiries via phone and email.

We are a small, friendly, home-based team based in Huddersfield with big ambitions. Aqualine is a market-leading supplier of saunas, steam rooms, and other premium wellness products for both domestic and commercial customers. We have grown rapidly and are on a mission to become the leading online wellness retailer globally.

Key Responsibilities:

• Responding to inbound sales and customer service enquiries via phone and email
• Advising on product selection, promoting suitable items, upselling, and closing sales
• Processing orders and updating CRM records
• Supporting the sales process with accurate and efficient admin tasks
• Managing and updating website content (Magento), including product listings, descriptions, images, and pricing
• Coordinating logistics with warehouse and shipping partners
• Verifying invoices and supplier statements
• Troubleshooting basic technical issues
• Managing stock and placing supplier orders
• Conducting competitor pricing and product analysis
• Creating blog content on new products, company news, and wellness topics

Essential skills and experience:

• Minimum 2 years’ continuous employment in a relevant customer service or sales admin role.
• Strong customer service and interpersonal skills.
• Confident communicator with a personable phone manner.
• Ability to work independently and manage multiple responsibilities.
• Proficient with Microsoft Excel and Outlook.
• Experience with CRM/ERP systems (Odoo, Linnworks, QuickBooks a plus).
• Skilled in managing website content and optimising product ranges.
• Excellent literacy, numeracy, and attention to detail.
• Experience in eCommerce platforms such as eBay, Amazon is a bonus.
• Interest in wellness and lifestyle products is preferred.

Requirements:

• Consistent employment history – we are looking for candidates who demonstrate long-term commitment and reliability.
• Home office setup - quiet, dedicated room with reliable ethernet connection.
• Prior experience working remotely.
• Exclusive commitment to Aqualine (no other jobs or side businesses).

Due to the financial responsibilities of the role, references and background checks will be conducted in line with GDPR and insurance compliance.