Sales Support Advisor (Group Risk)

Hermitage Consultancy; Blackburn; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading consultancy in Blackburn is seeking two Sales Support Advisors to join their Group Risk team. This role involves providing administrative support, managing policy memberships, and ensuring compliance with regulations. The position offers the flexibility of remote work, competitive pay, and a comprehensive benefits package, making it ideal for organized individuals with a customer service mindset.

Benefits

Bonus scheme

Full benefits package

Ongoing training and development

Funding for industry qualifications post-probation

Qualifications

• Strong administrative and customer service experience.
• Background or exposure to Group Risk Insurance.

Responsibilities

• Providing day-to-day administrative support to consultants.
• Managing policy memberships and updating details.
• Maintaining and updating the CRM system.

Skills

Customer Service

Organisational Skills

Attention to Detail

Job description

Hermitage Consultancy provided pay range

This range is provided by Hermitage Consultancy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Hermitage Consultancy

Are you an organised administrator with a strong customer service mindset and some Group Risk insurance knowledge?

We’re looking for two Sales Support Advisors to join our collaborative and friendly Group Risk team. We're based in Blackburn but can work remotely, only heading into the office when required.

This is a brilliant opportunity for someone who thrives in a support role, enjoys variety, and is confident handling client-focused admin.

You’ll work closely with experienced consultants to ensure clients receive seamless, high-quality support across a portfolio of health and wellbeing products including private medical insurance, health cash plans, and travel insurance as part of our Group Risk offering.

What you’ll be doing:

• Providing day-to-day administrative support to our consultants
• Managing policy memberships (adding/removing members, updating details, liaising with insurers)
• Handling office tasks including post, data entry, and record-keeping
• Maintaining and updating the CRM system
• Ensuring all data is compliant with GDPR and FCA regulations
• Liaising with internal teams and external insurers to ensure accuracy and service delivery

What we’re looking for:

• Strong administrative and customer service experience
• Background or exposure to Group Risk Insurance
• Professional, proactive, and great at managing multiple tasks
• Excellent attention to detail and strong organisational skills
• Willingness to travel occasionally for training or team meetings

What’s on offer:

• Competitive pay, Bonus scheme + full benefits package (pension, life cover, private medical, health cash plan, share save scheme)
• Supportive team culture with ongoing training and development
• Funding for industry qualifications post-probation

Interview Process

• Screening Call with Hermitage Consultancy
• Video Call with the Hiring Managers

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Customer Service and Administrative

Industries

• Insurance and Employee Benefit Funds and Insurance

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