Floor Manager

TN United Kingdom; Kingston upon Hull; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits as a Floor Manager at a dynamic retail company. In this role, you'll bridge the gap between management and staff, driving team performance and customer satisfaction. Your leadership will inspire a dedicated team, ensuring a vibrant shopping experience while achieving sales targets. With access to internal development courses and a supportive work environment, this position offers a pathway to advance your management career. Join a forward-thinking company committed to employee growth and customer excellence.

Benefits

Monthly discretionary bonus schemes

25% company discount

Exclusive online deals

Digital health services

Health cash plans

Internal development courses

Discounted gym memberships

Access to colleague networks

Volunteer opportunities

Employer engagement forums

Qualifications

• Previous supervisory or management experience in a fast-paced retail environment.
• Strong communication skills and attention to detail.

Responsibilities

• Ensure exceptional service standards and address customer needs promptly.
• Lead and develop the shopfloor team for high performance.

Skills

Management experience

Customer service

Coaching and developing individuals

Communication skills

Attention to detail

Job description

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Enthusiastic Floor Manager Role

We are seeking an enthusiastic Floor Manager ready to step into a junior management role and advance within their management career. As a vital link between management and staff, you will collaborate closely with senior managers, championing your and your team's career development.

Responsibilities:

1. Ensure the highest level of customer satisfaction by maintaining exceptional service standards and promptly addressing customer needs.
2. Drive team sales through effective merchandising, stock replenishment, and team motivation.
3. Lead and develop the shopfloor team to ensure high performance, engagement, and adherence to store policies and procedures.
4. Maintain a clean, organized, and visually appealing shopfloor to enhance the customer shopping experience.
5. Ensure regular stock replenishment.
6. Provide excellent customer service, addressing inquiries and resolving complaints professionally.
7. Assist in managing daily operations, including opening and closing procedures.
8. Support cash management tasks, such as processing transactions and reconciling tills.
9. Foster a positive work environment by leading, mentoring, and developing store colleagues to boost performance and engagement.

Role Objectives and KPIs:

1. Contribute to achieving or exceeding the store's monthly sales targets.
2. Drive all additional KPIs, including Units, Conversion, ATV, UPT.
3. Achieve upselling and cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during store audits.
6. Ensure all new colleagues complete mandatory training.
7. Maintain employee satisfaction and engagement survey results at or above company benchmarks.

Skills and Experience:

1. Previous supervisory or management experience in a fast-paced retail or customer-facing environment.
2. Passionate about retail with a good understanding of the latest trends and competitors.
3. Experience in coaching and developing individuals.
4. Strong communication skills.
5. Attention to detail and ability to maintain high standards on the shop floor.
6. Promote JD Group values to internal and external stakeholders.

Employee Benefits:

• Monthly discretionary bonus schemes.
• Company discount of 25% on a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts through our online benefits platform (TELUS Health).
• Access to digital health and well-being services.
• Health cash plans.
• Internal development courses for personal and professional growth.
• Opportunities for apprenticeships and accredited qualifications—earn while you learn.
• Discounted gym memberships at JD Gyms.
• Access to colleague networks and support initiatives for positive change.
• Opportunities to volunteer and contribute to JD Foundation.
• Employer engagement forums to influence positive change.