Customer Service Specialist

ZipRecruiter; Basingstoke; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading financial services provider in Basingstoke is seeking a Customer Service Specialist. This full-time graduate opportunity is perfect for those passionate about customer service and looking to kickstart their career in the financial sector. You'll engage with customers, provide tailored solutions, and collaborate within a dynamic team. If you're a recent finance graduate with strong communication skills and a proactive attitude, this role could be your next step.

Qualifications

• Previous experience in a customer service or call centre role.
• Recent graduate in a relevant finance subject.

Responsibilities

• Be the first point of contact for customers regarding financial accounts.
• Handle inbound calls and live web chat professionally.
• Identify opportunities for improving customer experience.

Skills

Customer Service

Communication

Attention to Detail

Multitasking

Education

Relevant Finance Degree

Job description

Job Description

Customer Service Specialist - GRADUATE OPPORTUNITY

Basingstoke, United Kingdom

Full-Time, FTC

Are you passionate about delivering exceptional customer service? Do you thrive in a collaborative and supportive environment? Are you a recent financial services graduate looking for your first role in the Financial Services Industry?

Meraki Talent is working with a leading financial services provider is looking for an enthusiastic and dedicated Customer Service Specialist to join their dynamic contact centre team in Basingstoke. This is a fantastic opportunity to grow your career while helping customers get the most out of their financial products.

What You’ll Do:

• Be the first point of contact for customers, offering guidance with their financial accounts and promoting the use of online tools.
• Handle inbound phone calls and live web chat conversations in a professional, friendly manner.
• Engage in meaningful conversations to understand customer needs and provide tailored solutions.
• Collaborate with your team to meet service levels and quality standards.
• Take part in training and development programs that support your growth and career goals.
• Identify opportunities for improving customer experience and service efficiency.

What We’re Looking For:

• Previous experience in a customer service or call centre role
• A recent graduate in a relevant finance subject
• A natural communicator with a genuine passion for helping people.
• Strong attention to detail and the ability to multitask effectively.
• Confident using computers and telephony systems.
• A proactive attitude with the ability to suggest and support improvements.

Apply Now

Lauren wants: Customer Service, Client Service, Call Centre, Contact Centre, Inbound & Outbound Calls, Telephony, Financial Services

'By submitting your information, you confirm you have read and understood our Privacy Notice which outlines how we use information we collect about you.”

• Please see our website page headed ‘Privacy Notice’ for an explanation about how we use information we collect about you’