Customer Service Advisor

Unum; Basingstoke; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading employee benefits provider is seeking a Customer Service Advisor in Basingstoke. This role involves providing exceptional service to clients and members, handling inquiries, and supporting claims processing. Ideal candidates will have strong communication skills and experience in a customer-focused environment, preferably in financial services. Join a supportive team that values growth and inclusivity.

Benefits

Generous Bonus

Company funded Health Cash Plan

DC Pension scheme

Life, medical and income Insurance

Access to remote GP

Nutrition coaching

Personal training

Unlimited mental health support

27 days holiday with buy/sell option

Salary sacrifice electric car scheme

Qualifications

• Proven experience in a customer-focused environment, preferably in financial services or insurance.

Responsibilities

• Provide quality call handling and written service to members, brokers, and clients.
• Assist with customer enquiries and processing of claims and policy tasks.

Skills

Communication

Active Listening

Flexibility

Job description

time left to apply End Date: May 26, 2025 (8 days left to apply)

job requisition id 832120

Job Posting End Date: May 25

Who are we?

We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

The role

What will you be doing?

Customer Service Advisor
Location: Basingstoke (minimum 2-3 days a week in office)
Salary: £28,000

What will you bring?

We are looking for an experienced Customer Service Advisor to provide a quality call handling and written service to members, brokers and clients. You will assist with customer enquiries and the processing of claims and policy tasks.

In this role you will:

• Have excellent communication skills to effectively handle calls and written communications in a high customer focused manner, leading to first contact resolution.
• Provide clear, accurate and concise information.
• Have excellent soft skills and active listening abilities.
• Be able to record clear and accurate notes that reflect conversations.
• Challenge current processes and explore new ways of working for continuous improvement.
• Be able to adapt and be flexible due to changing priorities.
• Contribute to the achievement of individual, team and operational targets and objectives.
• Adhere to company policies and procedures to ensure service standards are met in accordance with SLA and FCA requirements.
• Support with the onboarding and training requirements for new starters.
• Have a willingness to maintain and develop own technical knowledge and expertise in all products, processes, and procedures.
• Demonstrate the ability to work in a team, as well as on own initiative.

The ideal candidate will have proven experience in a customer focussed environment, preferably within financial services, insurance, or within a regulated environment.

The successful Customer Service Advisor can expect:

• Generous Bonus
• Company funded Health Cash Plan
• DC Pension scheme
• Life, medical and income Insurance
• Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
• 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
• Salary sacrifice electric car scheme with free on site electric chargers.

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Why join us?

At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.

We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] .

Company:

Unum UK

Stay Connected with Unum

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At Unum Group, we’re a Fortune 500 company and leading international provider of workplace benefits and services, helping workers and their families thrive for more than 175 years.

Through our Unum and Colonial Life brands, our company offers disability, life, accident, critical illness, dental and vision insurance; leave and absence management support; and behavioral health services.

Our 10,000+ employees work across operations in the US, UK and Poland, as well as our dedicated Technology Centre in Ireland.

Unum Group is committed to working with and providing reasonable accommodations for any applicant with a disability. If you are disabled and need a reasonable accommodation to participate in the application or hiring process, please contact us by submitting a request here .