Customer Service Specialist

The Green Recruitment Company; United Kingdom; Remote; GBP 28,000 - 35,000; Full time

Job summary

A leading renewable energy consultancy is seeking a Senior Customer Support Specialist to enhance client relationships and ensure exceptional service delivery. This remote role involves collaborating with project managers and technical teams to address client inquiries and drive satisfaction. The ideal candidate will have proven experience in customer support, especially in the renewable energy sector, and possess strong communication skills. Join a dynamic team dedicated to sustainable solutions and enjoy a collaborative work environment with opportunities for professional growth.

Benefits

Professional Development Opportunities

Flexible Working Arrangements

Competitive Salary and Benefits Package

Qualifications

• Proven experience in customer support, preferably in renewable energy.
• Strong understanding of renewable energy technologies.

Responsibilities

• Act as the main liaison between clients and internal teams.
• Manage and prioritize client inquiries on renewable energy solutions.

Skills

Communication

Interpersonal Skills

Proactive Mindset

Tools

CRM Software

Microsoft Office Suite

Job description

The Green Recruitment Company provided pay range

This range is provided by The Green Recruitment Company. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from The Green Recruitment Company

Strategic Accounts Specialist at The Green Recruitment Company

Senior Customer Service Specialist

Location: REMOTE

Salary: £28,000 + benefits and bonus

Employment Type: Full-time

About Us:

We are a forward-thinking renewable energy consultancy dedicated to accelerating the transition to a sustainable future. Our team works on cutting-edge projects in solar, wind, and energy storage, providing innovative solutions to our clients.

Role Overview:

We are seeking an experienced Senior Customer Support Specialist to join our dynamic team. In this role, you will be the primary point of contact for our clients, ensuring exceptional service delivery and fostering long-term relationships. You will collaborate closely with project managers, technical teams, and clients to address inquiries, resolve issues, and provide tailored support.

Key Responsibilities:

• Act as the main liaison between clients and internal teams, ensuring clear communication and timely resolution of issues.
• Manage and prioritize client inquiries, providing expert guidance on renewable energy solutions.
• Develop and maintain strong relationships with clients, understanding their needs and ensuring satisfaction.
• Collaborate with technical teams to provide accurate information and solutions to clients.
• Monitor and report on customer feedback to drive continuous improvement in service delivery.
• Assist in the development of client-facing materials and documentation.

Qualifications:

• Proven experience in customer support, preferably within the renewable energy sector.
• Strong understanding of renewable energy technologies and industry trends.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work effectively under pressure.
• Proficiency in CRM software and Microsoft Office Suite.
• A proactive and solution-oriented mindset.

What We Offer:

• A collaborative and inclusive work environment.
• Opportunities for professional development and career growth.
• Flexible working arrangements.
• Competitive salary and benefits package.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service

Industries

• Business Consulting and Services

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London, England, United Kingdom 8 hours ago