Customer Service Specialist

Meraki Talent; Basingstoke; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading financial services provider is seeking a dedicated Customer Service Specialist in Basingstoke. This full-time role is perfect for recent graduates passionate about customer service. You will engage with customers, assist with financial products, and contribute to a collaborative team environment.

Qualifications

• Previous experience in a customer service or call centre role.
• Recent graduate in a relevant finance subject.

Responsibilities

• Be the first point of contact for customers, offering guidance.
• Handle inbound phone calls and live web chat conversations.

Skills

Customer Service

Communication

Attention to Detail

Multitasking

Education

Relevant Finance Degree

Job description

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Specialising in Financial & Professional Services Recruitment in Scotland | Scottish Financial Enterprise Young Professionals Membership Lead

Customer Service Specialist - GRADUATE OPPORTUNITY

Full-Time, FTC

Are you passionate about delivering exceptional customer service? Do you thrive in a collaborative and supportive environment? Are you a recent financial services graduate looking for your first role in the Financial Services Industry?

Meraki Talent is working with a leading financial services provider to find an enthusiastic and dedicated Customer Service Specialist to join their dynamic contact centre team in Basingstoke. This is a fantastic opportunity to grow your career while helping customers maximize their financial products.

What You’ll Do:

• Be the first point of contact for customers, offering guidance with their financial accounts and promoting the use of online tools.
• Handle inbound phone calls and live web chat conversations in a professional, friendly manner.
• Engage in meaningful conversations to understand customer needs and provide tailored solutions.
• Collaborate with your team to meet service levels and quality standards.
• Participate in training and development programs that support your growth and career goals.
• Identify opportunities for improving customer experience and service efficiency.

What We’re Looking For:

• Previous experience in a customer service or call centre role
• A recent graduate in a relevant finance subject
• A natural communicator with a genuine passion for helping people
• Strong attention to detail and the ability to multitask effectively
• Confident using computers and telephony systems
• A proactive attitude with the ability to suggest and support improvements

Apply Now

Lauren wants: Customer Service, Client Service, Call Centre, Contact Centre, Inbound & Outbound Calls, Telephony, Financial Services

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Seniority level

• Entry level

Employment type

• Contract

Job function

• Customer Service

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Location: Hampshire, England, United Kingdom